technologies, which makes it difficult to separate the
effects of ICT investments on the impact of other
production factors. The debate over the contributions
of ICT remains an open question of whether ICT could
potentially become an important driver of productivity
growth and subsequently increase economic growth.
The rapid application of ICTs raises essential
questions about the possible impacts on the company's
operations. For example, Bloom, Sadun, and Reenen
(2012) investigate how ICTs affect worker autonomy,
differentiating between cost reduction in the
information, or even communication. They found that
as the independence of workers increased would
provide freedom, despite shrinking for the first time,
while in the future, decisions were decentralized, and
worker autonomy increased.
Several studies have empirically analyzed the
relationship between ICT and productivity. At the
sectoral level, Basu et al. (2004) examined ICT could
differentiated the US and UK productivity
performance. Focusing on the reduced ICT costs,
cheap ICT investments are likely to create significant
changes only if companies can radically apply their
other inputs and increase productivity. They
concluded that the different productivity patterns was
the result of unmeasured investments in intangible
organizational capital of these two countries after
1995.
Among all types of ICT investments that have an
impact on productivity, internet adoption is the main
application that triggers many kinds of research.
Sánchez, Gallego-Álvarez, and Rodríguez-
Domínguez (2011) investigated the effect of the
internet on productivity as evidenced in Spanish-based
corporations. They reported three channels where the
internet can affect productivity: (i) the reduced
transaction costs in the production and distribution of
goods and services; (ii) the increased management
efficiency, by a more effective management of supply
chains, and a more effective communication within
the company as well as customers and partners; (iii)
the increasing competition provided the platform of a
more transparent prices with a more expansive market
potentiality for buyers and sellers, who put pressure on
suppliers to implement techniques that translate into
cost savings. The important conclusions of this study
indicate a positive impact on the productivity of
internet adoption but it would decline as a certain level
of usage is reached.
Although ICTs cover a variety of applications,
internet adoption is in the frontrow driver of how it
developed rapidly inside the firms. Loundes (2002)
shows that the percentage of businesses using the
internet in Australia has doubled in three years. In
1998, 29 percent of Australian companies used the
internet, while it increased to 69 percent in 2001.
Recent data shows that internet penetration reaches
almost all companies in developed countries; 97.9
percent of businesses with ten or more employees in
OECD countries have internet connections (Cirera,
2016). Even developing countries have a high
percentage of companies using ICT (Cirera, 2016).
For example, the rate of Turkish and Mexican
companies that use the internet is more than 90 percent
(OECD, 2012). However, ICT adoption is not evenly
across all types of companies. Walczuch, Braven, and
Lundgren (2000) have shown that small companies in
the Netherlands do not adopt the internet at the same
speed as their larger counterparts.
Bresnahan et al., using company-level data,
suggest that the reduction in ICT prices will increase
investment in work organizations and product and
service innovations, which in turn increases the
demand for skilled workers to increase productivity
growth (Bresnahan, Brynjolfsson, and Hitt (2002).
The Bresnahan study, using US-level company data
from 1987 to 1994, found evidence of
complementarity among the three types of innovations
(ICTs, workplace reorganization, and complementary
new products and services). In other words,
companies that adopt innovation tend to use more
skilled labor, and the impact of ICT on labor demand
is more significant when combined with
organizational investment. In short, they highlight the
importance of ICT as an enabler of organizational
change, which leads to productivity growth.
Furthermore, using the same company-level data,
Brynjolfsson and Hitt specifically investigate the
influence of computerization on productivity and
output growth (Brynjolfsson and Hitt, 2003).
According to them, ICTs affect productivity because
companies change their production processes and
produce complementary innovations in and
throughout the company. Their main conclusion is that
the estimation of computerized contributions to output
growth continues to increase in the long run. In the
short term, the output contribution measured from
computerization is roughly the same as the computer
capital cost, but in the long run, their participation is
significantly more significant than their expenses.
Furthermore, Polder et al. (2010) investigated the
impact of ICT on productivity using data for more than
5,000 Dutch companies from 2002 to 2006. Polder,
including ICT investment as an input to innovation
similar to investment treatment in R & D within the
framework proposed by Crépon, Duguet, and
Mairessec (1998). Their central hypothesis is that
ICTs affect productivity through an innovation
process. Thus, ICT is input to the innovation process,
such as the input of other knowledge for R & D. In
other words, ICTs enable higher levels of productivity
through an innovation process because this is an input
of innovation to increase output and ultimately leads
to higher company performance. The findings of