Comparison of Waiting Times at Patient Satisfaction Level at Moestopo University Dental and Oral Hospital

Sulistyaningsih, Tria Pertiwi, Witri Qomarania

2019

Abstract

Patient satisfaction is an indicator of the quality of health services at Prof. Dr. Moestopo (Beragama) Oral and Dental Hospital (RSGM) Bintaro. Based on the preliminary survey, it was found that the waiting time for outpatient services exceeded the standard (> 60 minutes) at RSGM. This study aims to determine the comparison of waiting time-based on the level of patient satisfaction. This study uses a quantitative approach with an observational survey and a cross-sectional design. The population in this study was 11,668 patients and the sample size was 100 patients. Data collection using questionnaires, with data analysis using one-way Anova test. Anova one way test results obtained that there is a significant difference in waiting time with the level of patient satisfaction, based on p-value 0,000 <0.05, a significant difference in waiting time occurs between groups of respondents dissatisfied with groups of respondents who are satisfied and very satisfied. Therefore the Hospital should provide comfortable and adequate facilities in the patient waiting room to avoid the patient feeling saturated. The medical staff (doctors and nurses) have the commitment and time discipline to provide services in accordance with a predetermined schedule.

Paper Citation

in Harvard Style

Sulistyaningsih., Pertiwi T. and Qomarania W. (2019). Comparison of Waiting Times at Patient Satisfaction Level at Moestopo University Dental and Oral Hospital.In Proceedings of the 1st International Conference on Health - Volume 1: ICOH, ISBN 978-989-758-454-1, pages 184-188. DOI: 10.5220/0009581201840188

in Bibtex Style

@conference{icoh19,
author={Sulistyaningsih and Tria Pertiwi and Witri Qomarania},
title={Comparison of Waiting Times at Patient Satisfaction Level at Moestopo University Dental and Oral Hospital},
booktitle={Proceedings of the 1st International Conference on Health - Volume 1: ICOH,},
year={2019},
pages={184-188},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009581201840188},
isbn={978-989-758-454-1},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Conference on Health - Volume 1: ICOH,
TI - Comparison of Waiting Times at Patient Satisfaction Level at Moestopo University Dental and Oral Hospital
SN - 978-989-758-454-1
AU - Sulistyaningsih.
AU - Pertiwi T.
AU - Qomarania W.
PY - 2019
SP - 184
EP - 188
DO - 10.5220/0009581201840188