Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective

Risdiyanto, Ahmad Munawar, Muhammad Zudhy Irawan, Muhammad Kunta Biddinika, Johary Alfed

2019

Abstract

Online motorcycle taxis have received permission from the Indonesian government to serve the community. As a regulator, the government has an obligation to maintain that community needs are being met in every mode of public transportation. Therefore, online motorcycle taxi operations to be assessed for performance in order to maintain public services. This study aims to determine the characteristics of passengers as well as their importance and performance on online motorcycle taxis. Data was obtained by distributing questionnaires to, and conducting interviews with 200 random online motorcycle taxi passengers in Yogyakarta City, Indonesia. The Importance Performance Analysis (IPA) method was used to evaluate the online motorcycle taxis. According to IPA, most of the online motorcycle taxi services were perceived to be good by the passengers. A positive assessment of the online motorcycle taxi indicates that online transportation is very popular and fulfils a community need.

Paper Citation

in Harvard Style

Risdiyanto., Munawar A., Irawan M., Biddinika M. and Alfed J. (2019). Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective.In Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - Volume 1: ICASESS, ISBN 978-989-758-452-7, pages 79-85. DOI: 10.5220/0009878600790085

in Bibtex Style

@conference{icasess19,
author={Risdiyanto and Ahmad Munawar and Muhammad Zudhy Irawan and Muhammad Kunta Biddinika and Johary Alfed},
title={Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective},
booktitle={Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - Volume 1: ICASESS,},
year={2019},
pages={79-85},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009878600790085},
isbn={978-989-758-452-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Applied Science, Engineering and Social Sciences - Volume 1: ICASESS,
TI - Importance Performance Analysis of Online Motorcycle Taxi Services: Indonesian Passenger Perspective
SN - 978-989-758-452-7
AU - Risdiyanto.
AU - Munawar A.
AU - Irawan M.
AU - Biddinika M.
AU - Alfed J.
PY - 2019
SP - 79
EP - 85
DO - 10.5220/0009878600790085