The Role of an Enterprise Social Networking Tool on Organisational Knowledge Dynamics

Alizee Lacosta, Catherine Thomas

2020

Abstract

Enterprise social networking (ESN) technologies aim to have a profound impact on knowledge management within companies in making things simpler, more fluid and dynamic for users. Their implementation within organizations raises many questions on their ability to (1) promote knowledge sharing, and (2) create the needed support for knowledge creation. Our study was conducted using Design methodology and carried out within an international company. The company had chosen an ESN tool to develop a dynamic knowledge management system. Three key results have been identified so far. First, the emergence of a virtuous and/or vicious circle of Knowledge Management. Second, well managed gamification can facilitate knowledge diffusion. Third, this type of technology requires a more federative governance, especially at its implementation and initial stages, to build the knowledge management system.

Paper Citation

in Harvard Style

Lacosta A. and Thomas C. (2020). The Role of an Enterprise Social Networking Tool on Organisational Knowledge Dynamics. In Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS; ISBN 978-989-758-474-9, SciTePress, pages 76-87. DOI: 10.5220/0010120200760087

in Bibtex Style

@conference{kmis20,
author={Alizee Lacosta and Catherine Thomas},
title={The Role of an Enterprise Social Networking Tool on Organisational Knowledge Dynamics},
booktitle={Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS},
year={2020},
pages={76-87},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010120200760087},
isbn={978-989-758-474-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS
TI - The Role of an Enterprise Social Networking Tool on Organisational Knowledge Dynamics
SN - 978-989-758-474-9
AU - Lacosta A.
AU - Thomas C.
PY - 2020
SP - 76
EP - 87
DO - 10.5220/0010120200760087
PB - SciTePress