Systemic Business Process Simulation using Agent-based Simulation and BPMN

Jácint Duduka, Jácint Duduka, Sérgio Guerreiro, Sérgio Guerreiro

2020

Abstract

The current paradigm of a business process model is that it is a representation of a sequence of tasks that act upon some data input, to produce an output, aiming the production of a new service or product to be delivered from a producer to a customer. Although this is a valid way of thinking, it neglects to consider in enough detail the influence of some phenomenon on inputs, e.g. human behaviour, communication, social interactions, the organisational culture which can have a significant effect on the output delivered by a business process. As the dynamics of these phenomena are non-linear, they can be interpreted as a complex system. This holistic way of thinking about business processes opens the doors to the possibility of combining different simulation methods to model different aspects that influence a process. A BPMN engine and an agent-based simulation (ABS) engine are chosen to serve the basis of our framework. In its conception, we not only consider the technical aspects of the framework but also delve into exploring its management and organizational dimensions, with the intent of facilitating its adoption in enterprises, as a tool to support decision support systems. We analyse how accurate the simulation results can be when using these two tools as well as what considerations need to be considered within organizations.

Paper Citation

in Harvard Style

Duduka J. and Guerreiro S. (2020). Systemic Business Process Simulation using Agent-based Simulation and BPMN. In Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 2: KEOD; ISBN 978-989-758-474-9, SciTePress, pages 122-130. DOI: 10.5220/0010177001220130

in Bibtex Style

@conference{keod20,
author={Jácint Duduka and Sérgio Guerreiro},
title={Systemic Business Process Simulation using Agent-based Simulation and BPMN},
booktitle={Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 2: KEOD},
year={2020},
pages={122-130},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010177001220130},
isbn={978-989-758-474-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 2: KEOD
TI - Systemic Business Process Simulation using Agent-based Simulation and BPMN
SN - 978-989-758-474-9
AU - Duduka J.
AU - Guerreiro S.
PY - 2020
SP - 122
EP - 130
DO - 10.5220/0010177001220130
PB - SciTePress