Quality Improvement Strategy for Interns Doctor Services in the Emergency Unit

R. Hartana Brataatmaja, Sri Lestari R. Nasution, Chrismis Novalinda Ginting, Ermi Girsang

2020

Abstract

In an effort to meet the needs of doctors and prepare good quality doctors in their fields, the government is organizing an internal program. The level of patient satisfaction is still quite low on the services of interns doctors. Patients assume that the intern is only a junior practitioner who is still in training and is still in the stage of developing competencies. This study aims to improve the quality of service and customer value to the image of services in the emergency department. This research is a quantitative research with an explanatory research approach with a total sample of 30 people. Data collection was carried out using a questionnaire. Data were analyzed using Pearson product moment correlation test and multiple linear regression test. From the correlation test results obtained by the correlation coefficient (r) on the reliability variable (r 0,701; p 0,000), responsiveness (r 0,645; p 0,000), guarantee (r 0,555; p 0,001), and empathy (r 0,529; p 0,003) . Statistically proven that there was an influence of reliability, responsiveness, assurance and empathy of interns doctors on patient satisfaction in the ER.

Paper Citation

in Harvard Style

Brataatmaja R., R. Nasution S., Ginting C. and Girsang E. (2020). Quality Improvement Strategy for Interns Doctor Services in the Emergency Unit.In Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP, ISBN 978-989-758-500-5, pages 66-72. DOI: 10.5220/0010287300660072

in Bibtex Style

@conference{himbep20,
author={R. Hartana Brataatmaja and Sri Lestari R. Nasution and Chrismis Novalinda Ginting and Ermi Girsang},
title={Quality Improvement Strategy for Interns Doctor Services in the Emergency Unit},
booktitle={Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,},
year={2020},
pages={66-72},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010287300660072},
isbn={978-989-758-500-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Health Informatics, Medical, Biological Engineering, and Pharmaceutical - Volume 1: HIMBEP,
TI - Quality Improvement Strategy for Interns Doctor Services in the Emergency Unit
SN - 978-989-758-500-5
AU - Brataatmaja R.
AU - R. Nasution S.
AU - Ginting C.
AU - Girsang E.
PY - 2020
SP - 66
EP - 72
DO - 10.5220/0010287300660072