Interactive Web-based Learning System for Human Resources

Management

Muhammad Iqbal Hatta*, Rina Yulius, Fandy Neta and Muchamad Fajri Amirul Nasrullah

Department of Informatics Engineering, Politeknik Negeri Batam, Jl. Achmad Yanit, Batam, Indonesia

Keywords: E-Learning, Interactive, Web.

Abstract: Learning system through the application of web or mobile-based e-learning that has been used in schools and

the industry successfully brought many changes in the world of education. This makes the teaching and

learning process no longer required to meet face to face and can be done not only in the classroom but can be

done anywhere as long as an internet connection is available. E-learning makes students or instructors can do

the teaching and learning process in their respective places. PT ABC Bintan, one of the companies engaged

in electronic manufacturing, has implemented an e-learning system to train employees to increase

understanding of what they do with certain materials. But over time, this system requires development both

in terms of appearance and function so that the system becomes more interactive for its employees to use. The

development process used waterfall as the system development model. To evaluate the performance of the

web-based learning system we used a functionality test. Additionally, to evaluate the user acceptance of the

system a usability testing was conducted. The results show the addition of features on e-learning was

successful and made it easier for users to understand, work on, and manage training assessments.

1 INTRODUCTION

Human resources qualification is the primary concern

of a good company (Gontkovicova & Spišáková, 2015;

Purcărea, Popescu, & Gheorghe, 2018; Blaga & Gabor

(2018); Wulandari, Maharani, Young, & Winoto, 2020).

In industries, operator certification is needed through

program in-house training. At PT ABC, this program

previously was carried out using the face-to-face

method in the classroom where the instructor was

required to arrange the schedule and administration of

the employee to conduct training and assessment in

that session as well. A one-on-one training session

containing one material can take up to 4.25 hours

(Yonharista, 2018). Automatically during this time,

employees also leave their jobs in the production area

to attend this training, which will result in reduced

company productivity. Therefore, in 2018 by

following the advances in information technology, a

web-based e-learning system was made as a new

method of implementing certification that is more

effective and flexible.

Meanwhile, the existing e-learning system is not

adequate to fulfill the needs of operator certification

and training, both in terms of appearance and

functional. Therefore, this study aims to develop an

interactive e-learning system of PT ABC by adding

multimedia features to the material along with the

training questions. This study also aims to evaluate

the system. So that employees will be able to more

easily understand the training material presented to

improve the quality of human resources at PT ABC.

2 STUDY LITERATURE

There have been numerous studies conducted about

e-learning. Lin, Liang, Tsai & Hu (2018) examined

the factors that influence continuing

web-based

learning at work. It used exploratory analysis to

validate

three surveys conducted.

Then, a path analysis was

used to reveal a significant correlation among

variables. This study considered perceptions of both

personal online learning and work-related variables.

Meanwhile, Sarabadani, Jafarzaeh, & ShamiZanjani

(2017) proposed a conceptual research model based

on UTAUT to understand the underlying factors that

influence the intention of employees using the web-

based learning system. Then, Baleghi-Zadeh, Ayub,

Mahmud, and Daud (2017) developed and tested a

Hatta, M., Yulius, R., Neta, F. and Nasrullah, M.

Interactive Web-based Learning System for Human Resources Management.

DOI: 10.5220/0010352200890093

In Proceedings of the 3rd International Conference on Applied Engineering (ICAE 2020), pages 89-93

ISBN: 978-989-758-520-3

model that predicts LMS acceptance based on

Technology Acceptance Model.

Furthermore, Armstrong and Landers (2018);

Crow and Parsons (2018); Shehadeh, Felfernig,

Stettinger, Jeran, & Reiterer (2017); Oliveira, Jorge,

Assocado, Leal, & Auxiliar (2016) concerned about

the technical aspect of e-learning. Armstrong and

Landers (2018); Crow and Parsons (2018); Shehadeh,

Felfernig, Stettinger, Jeran, & Reiterer (2017) took

advantage of gamification in their study while

Oliveira, Jorge, Assocado, Leal, & Auxiliar (2016)

used a recommender system to handle the adaptability

issue of an e-learning platform. The study provides

recommendations on e-learning content for its users

using a hybrid technique of collaborative filtering and

precedence graph.

Different from previous studies, this study was

born from a company’s need to improve its existing

e-learning platform, from its existing static model to

an interactive web-based learning system. It is

expected to help the employee training process by

adding a more complete, accurate data presentation

and also with a more interesting display.

3 METHOD

This study used the waterfall method, or what is often

referred to as the classic life circle model as a system

development model. Further explanation about this

method can be seen in Figure 1.

Figure 1: Development method.

The description of the steps in this model are as

follows:

Requirements Analysis. The consultation stage with

the user about application requirements, which aims

to understand the software expected by the user and

the limitations of the software.

System Design. Determine its’ hardware and system

requirements and assist in defining the overall

system architecture.

Implementation. The system was first developed in

a small program called a unit where the functions of

the system are created, which are integrated into the

next stage.

Testing. This stage is testing the entire function that

has been created.

Maintenance. It consists of the improvement of

system unit implementation and improvement of

system functions as new needs.

Furthermore, functionality and usability testing

were conducted to evaluate the performance of the

system and its usability. There are 18 test cases used

for functionality testing and 4 aspects for usability

testing (learnability, the efficiency of use,

satisfaction, facilitating condition).

3.1 Usability Model

This study used a modified usability model developed

by Nielsen et al. Nielsen identified five attributes of a

usability model; efficiency, satisfaction, learnability,

memorability, and errors. The model proposed by

Nielsen was modified by substituting error with

facilitating conditions as a usability attribute of this

study. Facilitating condition has a powerful role in the

acceptance of a learning management system

(Barnard, Bradley, Hodgson, & Lloyd, 2013; Yulius,

Santosa, & Hartanto, 2016). We also eliminated

memorability from the model. Memorability was

eliminated from the model because some previous

studies conducted by Agustina (2020); Hedegaard

and Simonsen (2013); Al-Shamsi and Andras proved

that it is not significant to influence the system

usability.

3.2 Instruments and Participants

This study used quantitative methodology

particularly the survey technique using a

questionnaire to collect data. A total of 58

participants were asked purposively to contribute to

this study.

4 RESULTS AND DISCUSSION

4.1 Results

E-learning that has been built uses PHP as a

programming language and MSSQL as database

storage. Furthermore, the web-based learning system

was evaluated using functionality and usability

testing. Functionality testing was conducted by the

ICAE 2020 - The International Conference on Applied Engineering

researchers to check if the system performs as

expected. There are 18 test cases used for

functionality testing. Table 1 shows the results of

functionality testing.

Table 1: Functionality testing results.

No Test case Target Result

testing

The operator

can log in to

the system

Operator successful

to log into the

system using their

employee number

Passed

The o

erator

can read

teaching

material theor

The o

erator can read

that document

concerning training

material

Passe

The o

erator

can

watching video

tutorials

The o

erator can

watch the material

training video

Passe

The o

erator

can

take the exam

trainin

The o

erator can take

the

multiple-choice exam

trainin

Passe

The o

erator

can see the

results of the

exa

The o

erator can see

the calculation of the

exam results

accuratel

Passe

The o

erator

can

look at their

test history

rivatel

The o

erator can see

all their test history

Passe

The o

erator

can log out

from the

system

The o

erator

successfully log out

from the system

Passe

The supervisor

can log in to

the system

The supervisor

successfully log in to

the system using a

windows account

Passe

The supervisor

can look at the

test history of

erators

The supervisor can

see all test history

from any operator

Passe

The supervisor

can log out

from the

system

The supervisor

successfully log out

from the system

Passe

Admin can log

in to the system

Admin successfully

using windows

account

Passe

Admin can

manage all

materials

Admin can

see, add, change and

remove materials

Passe

Admin can

manage all

exam

uestions

Admin can see, add,

change and remove

the exam

uestions

Passe

Admin can

mana

e all

Admin can see, add,

chan

e and remove

Passe

emails the email

Admin can

look

at the test

history of all

operators

Admin can see all

test history from any

operator

Passe

Admin can

logout the

stem

Admin successful to

logout the system

Passe

The system can

automatically

compress the

uploaded

videos

Every video file can

be uploaded,

And will be

compressed for

suitable size videos

Passe

System can

automatically

compress the

uploaded

ima

Every images file can

be uploaded, and will

be compressed for

suitable size videos

Passe

The functional testing result shows that all

functional requirements for a web-based learning

system work properly and can be continued for

further testing.

To evaluate the performance of a web-based

learning system from a user perspective, descriptive

statistics of user perception toward the web-based

learning system was carried out. It considered some

usability aspects such as learnability, the efficiency of

use, satisfaction, facilitating condition.

4.2 Usability Testing Results

A total of 58 respondents consisting of 56 operators

from different departments and 2 admins was

involved in this testing. There are 12 items (Agree or

Disagree-scale) that should be filled in by

respondents. Means of user responses to item

statements in the usability questionnaire were

computed. Table 2 shows the results of usability

testing.

Table 2: Usability testing results.

No Statement

Results

E-learning speeds up the

process assessment and

administration

58 85.1 %

E-learning increases the

productivity company

58 81.7 %

Display of the e-learning more

complete, accurate, and

interesting

58 81.4 %

The use of e-learning is easy to

understand

58 82.4 %

The use of e-learning for

assessment is easy

58 82.8 %

Interactive Web-based Learning System for Human Resources Management

Multimedia features like the

picture inside the questions

and video materials can help

to understand the material

assessment

58 83.8 %

The use of e-learning to

conduct an assessment is

support all materials that

have been taught in the

classroo

56 81.3 %

There is always a person or

group to give support for

help using e-learning

56 77.9 %

Resources to use the e-learning

is available (computer and

network).

58 83.4 %

I access e-learning almost

every year

58 75.5 %

11 I access e-learning at least 30

minutes each time

58 74.5 %

12 The company requires me

to use e-learning

58 79.7 %

Average

80.8 %

After carrying out a usability testing of all sample

employees, the average result was 80.8%. It can be

considered that the application is quite satisfying for

users.

5 CONCLUSIONS

The objectives discussed in this study have been

achieved as results show that the developed web-

based learning system is interactive with multimedia

features. By conducting system evaluation, we also

can conclude that the web-based learning system has

the expected functionality and usability. All

functional features work properly and the system is

satisfying from its user’s perspective.

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Interactive Web-based Learning System for Human Resources Management