A Hybrid Approach to Develop and Integrate Chatbot in Health Informatics Systems

Abhijat Chaturvedi, Siddharth Srivastava, Astha Rai, A. S. Cheema

2020

Abstract

In this paper, we develop a chatbot that seeks free-form natural language queries by its users for blood and related services such as list of blood banks, live blood stock, blood donation camps etc. with one or more parameters as search criteria. The queries can be both Frequently Asked Questions (FAQs) and data driven including location based services. The uniqueness of this chatbot lies in the fact that its architecture provides it flexibility to evolve to encompass more domains and services without having any impact on existing services. Moreover, with approximate keyword initialization, the proposed chatbot can smartly infer from incomplete or incorrect queries by the users as well as has the ability to learn abbreviations. The bot achieves this by leveraging state-of-the-art deep learning and natural language understanding algorithms at the back-end. Specifically, this bot uses a hierarchical approach for parsing queries. At first level, it parses the query into intents i.e. FAQ or data driven. If the classified intent is a FAQ, chatbot to respond while, if it is amongst many of the citizen centric queries, it drills down through the query to identify the entities such as city etc. along with the type of the service and returns the users with the required details.

Paper Citation

in Harvard Style

Chaturvedi A., Srivastava S., Rai A. and Cheema A. (2020). A Hybrid Approach to Develop and Integrate Chatbot in Health Informatics Systems. In Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2020) - Volume 5: HEALTHINF; ISBN 978-989-758-398-8, SciTePress, pages 774-781. DOI: 10.5220/0009188007740781

in Bibtex Style

@conference{healthinf20,
author={Abhijat Chaturvedi and Siddharth Srivastava and Astha Rai and A. S. Cheema},
title={A Hybrid Approach to Develop and Integrate Chatbot in Health Informatics Systems},
booktitle={Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2020) - Volume 5: HEALTHINF},
year={2020},
pages={774-781},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009188007740781},
isbn={978-989-758-398-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2020) - Volume 5: HEALTHINF
TI - A Hybrid Approach to Develop and Integrate Chatbot in Health Informatics Systems
SN - 978-989-758-398-8
AU - Chaturvedi A.
AU - Srivastava S.
AU - Rai A.
AU - Cheema A.
PY - 2020
SP - 774
EP - 781
DO - 10.5220/0009188007740781
PB - SciTePress