With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety

Jan Schulte to Brinke, Christian Fitte, Eduard Anton, Pascal Meier, Frank Teuteberg

2021

Abstract

The chronically ill and the elderly often need to take several drugs, which increases the complexity of medication management. This frequently results in a decrease in patient compliance and raises the risks of their drug therapy. To support patients in medication management, we developed a multimodal assistant that includes a conversational agent supplied with data from a database managed by healthcare professionals via a web service. The developed artifact analyzes medication plans, identifies adverse drug reactions and side effects, and reminds patients to take their medication correctly and on time. Applying the design science research paradigm, we systematically identified 16 issues, derived eight meta-requirements, and elaborated three design principles. Based on this, the artifact was implemented and evaluated by three experienced pharmacists, who highlighted the usefulness of the solution and provided feedback for further improvements. Finally, we present an evaluation concept for potential users and discuss the implications of the medication assistant. Overall, the medical assistant comprises valuable functionalities to support patients, and it increases medication therapy safety and patients’ compliance.

Paper Citation

in Harvard Style

Schulte to Brinke J., Fitte C., Anton E., Meier P. and Teuteberg F. (2021). With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety.In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: Scale-IT-up, ISBN 978-989-758-490-9, pages 789-800. DOI: 10.5220/0010411707890800

in Bibtex Style

@conference{scale-it-up21,
author={Jan Schulte to Brinke and Christian Fitte and Eduard Anton and Pascal Meier and Frank Teuteberg},
title={With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety},
booktitle={Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: Scale-IT-up,},
year={2021},
pages={789-800},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010411707890800},
isbn={978-989-758-490-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: Scale-IT-up,
TI - With a Little Help from My Conversational Agent: Towards a Voice Assistant for Improved Patient Compliance and Medication Therapy Safety
SN - 978-989-758-490-9
AU - Schulte to Brinke J.
AU - Fitte C.
AU - Anton E.
AU - Meier P.
AU - Teuteberg F.
PY - 2021
SP - 789
EP - 800
DO - 10.5220/0010411707890800