Towards a Data-Driven Requirements Elicitation Tool through the Lens of Design Thinking

José de Souza Filho, Walter Nakamura, Lígia Teixeira, Rógenis da Silva, Bruno Gadelha, Tayana Conte

2021

Abstract

Data-Driven Requirements Engineering (DDRE) proposes that software requirements development goes beyond the application of traditional elicitation techniques (e.g., interviews and questionnaires) by considering other sources of data, such as user reviews available on app stores, social networks, and forums. While many studies are looking for requirements mining and automatic classification through machine learning, information retrieval, and natural language processing algorithms, few studies investigate how to support software practitioners who will use this knowledge in practice, for instance, through tools to support the process. In this context, Design Thinking (DT) emerged as a promising approach to design user-centered solutions to this problem. Thus, in this paper, we conducted an exploratory study to investigate how DT benefits the development of a data-driven requirements elicitation tool. To do so, we applied the Double Diamond process, having in mind Brown’s DT Cycles, supported by a set of DT techniques. Our results indicate that DT techniques can be integrated into the development process, allowing a better understanding of the problem and supporting the development of user-centered solutions. We provide the benefits and drawbacks of adopting DT as a toolbox in the context of DDRE tools.

Paper Citation

in Harvard Style

de Souza Filho J., Nakamura W., Teixeira L., da Silva R., Gadelha B. and Conte T. (2021). Towards a Data-Driven Requirements Elicitation Tool through the Lens of Design Thinking. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-509-8, pages 283-290. DOI: 10.5220/0010443402830290

in Bibtex Style

@conference{iceis21,
author={José de Souza Filho and Walter Nakamura and Lígia Teixeira and Rógenis da Silva and Bruno Gadelha and Tayana Conte},
title={Towards a Data-Driven Requirements Elicitation Tool through the Lens of Design Thinking},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2021},
pages={283-290},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010443402830290},
isbn={978-989-758-509-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Towards a Data-Driven Requirements Elicitation Tool through the Lens of Design Thinking
SN - 978-989-758-509-8
AU - de Souza Filho J.
AU - Nakamura W.
AU - Teixeira L.
AU - da Silva R.
AU - Gadelha B.
AU - Conte T.
PY - 2021
SP - 283
EP - 290
DO - 10.5220/0010443402830290