The Usability of Mobile Enterprise Resource Planning Systems

Thomas Wüllerich, Alexander Dobhan

2021

Abstract

This paper presents a model for end-user-based evaluation of the usability of mobile ERP systems. Recent studies show that the mobile use of ERP software is both, crucial for user satisfaction and still improvable for many ERP systems. Therefore, ERP-specific usability models are necessary to meet the requirements of ERP systems in comparison to e.g., apps for private use. The research objective is therefore to develop a model that enables software providers to measure and benchmark the usability of their software products. Therefore, we introduce after a literature research a usability model for the mobile application of ERP systems (mobile ERP). Our usability model is based on the widely used PACMAD model. We modify the PACMAD model for the context of ERP systems. This results in a new end-user-based model, that differs from existing models, because of its focus on end-users and the ERP context. Subsequently, the model will be tested in an initial study with 19 test persons. The results of the study indicate two main findings. Firstly, the model allows the measurement of the usability of mobile ERP systems. Secondly, some key factors substantially affect the usability of mobile ERP systems.

Paper Citation

in Harvard Style

Wüllerich T. and Dobhan A. (2021). The Usability of Mobile Enterprise Resource Planning Systems. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-509-8, pages 517-524. DOI: 10.5220/0010445005170524

in Bibtex Style

@conference{iceis21,
author={Thomas Wüllerich and Alexander Dobhan},
title={The Usability of Mobile Enterprise Resource Planning Systems},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2021},
pages={517-524},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010445005170524},
isbn={978-989-758-509-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - The Usability of Mobile Enterprise Resource Planning Systems
SN - 978-989-758-509-8
AU - Wüllerich T.
AU - Dobhan A.
PY - 2021
SP - 517
EP - 524
DO - 10.5220/0010445005170524