A Model for Implementing Enterprise Resource Planning Systems in Small and Medium-sized Enterprises

Daniela Tapia, Paola Vintimilla, Ximena Alvarez, Juan Llivisaca, Mario Peña, Rodrigo Guamán, Lorena Siguenza-Guzman, Diana Jadan-Aviles

2021

Abstract

Small and medium-sized enterprises (SMEs) are considered dynamic agents within the business environment. Currently, SMEs have great potential for strong growth and great profit. However, their growth is restricted by the lack of systems that would allow integrating their data and activities. One possible solution is the implementation of Enterprise Resource Planning (ERP) systems to increase the company’s level of efficiency, effectiveness, and productivity. However, implementation processes require investing resources and bring certain problems, e.g., the difficulty to fully adapt to the organization’s accounting and management procedures, and lack of experience of end-users in handling ERP systems. The aim of this study is focused on constructing a model for successfully implementing ERP systems into SMEs. This model used a group of critical success factors (CSF) to analyze empirical evidence in organizations. To its development, the interpretive structural modeling methodology was used, and it was validated in a focus group of experts in implementing and using ERP systems. The results show that the model is adequate for a successful implementation in SMEs engaged in sales, production, or service activities.

Paper Citation

in Harvard Style

Tapia D., Vintimilla P., Alvarez X., Llivisaca J., Peña M., Guamán R., Siguenza-Guzman L. and Jadan-Aviles D. (2021). A Model for Implementing Enterprise Resource Planning Systems in Small and Medium-sized Enterprises. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-509-8, pages 95-104. DOI: 10.5220/0010483200950104

in Bibtex Style

@conference{iceis21,
author={Daniela Tapia and Paola Vintimilla and Ximena Alvarez and Juan Llivisaca and Mario Peña and Rodrigo Guamán and Lorena Siguenza-Guzman and Diana Jadan-Aviles},
title={A Model for Implementing Enterprise Resource Planning Systems in Small and Medium-sized Enterprises},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2021},
pages={95-104},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010483200950104},
isbn={978-989-758-509-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - A Model for Implementing Enterprise Resource Planning Systems in Small and Medium-sized Enterprises
SN - 978-989-758-509-8
AU - Tapia D.
AU - Vintimilla P.
AU - Alvarez X.
AU - Llivisaca J.
AU - Peña M.
AU - Guamán R.
AU - Siguenza-Guzman L.
AU - Jadan-Aviles D.
PY - 2021
SP - 95
EP - 104
DO - 10.5220/0010483200950104