Psychological Contracts in Business Process Transformation Effect: Structure of Psychological Contracts

Kayo Iizuka, Chihiro Suematsu

2021

Abstract

This paper presents the result of analysis of the psychological contract structure in business process transformation (BPT) project. Much research has contributed to improving the effectiveness of BPT. As for cases in Japan, there are some unique issues around changing business processes, and the overall business processes, including the work of back offices throughout all industries, are not always efficient, as Japan's labor productivity was still the lowest among G7 members in 2018, according to the Japan Productivity Center. Therefore, besides the BPT methodologies used in Western countries, it is necessary to seek a counterpart for the unique issue of BPT in Japan. In this paper, the authors focus on the relationship between the psychological contract and BPT effect as one of the success factors of BPT based on a survey they conducted in 2019 and 2020.

Paper Citation

in Harvard Style

Iizuka K. and Suematsu C. (2021). Psychological Contracts in Business Process Transformation Effect: Structure of Psychological Contracts. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-509-8, pages 429-435. DOI: 10.5220/0010526304290435

in Bibtex Style

@conference{iceis21,
author={Kayo Iizuka and Chihiro Suematsu},
title={Psychological Contracts in Business Process Transformation Effect: Structure of Psychological Contracts},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2021},
pages={429-435},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010526304290435},
isbn={978-989-758-509-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Psychological Contracts in Business Process Transformation Effect: Structure of Psychological Contracts
SN - 978-989-758-509-8
AU - Iizuka K.
AU - Suematsu C.
PY - 2021
SP - 429
EP - 435
DO - 10.5220/0010526304290435