important business problems and to show what the
solutions and EA artifacts to solve these problems are
like, with predictable and some kind of predictable
workload. But in academia, this method has not been
formally raised yet. Some researchers investigated the
possibilities to use EA together with use cases
(Miranda et al. 2018), but differently from us.
Therefore, this study observes how UCs are
leveraged by industrial leading EA tools, aiming to
answer two Research Questions (RQs) as below. Here
we assume if an EA solution implies a clear process
consisting of limited steps, and for each step of the
process, the workload is predictable, then the overall
workload is predictable.
• RQ1: Can UCs be used to clearly define business
issues that can potentially be solved by EA?
• RQ2: Can EA solutions with predictable
workloads be derived/outlined to solve business
issues that are defined with UCs?
3 METHOD
In this research, we analyse how leading EA tools
leverage UCs to address business issues and derive
EA solutions. To achieve this goal, we selected
relevant content about three UCs from websites of six
EA tools. As such, our analysis qualifies as a review
of grey data sources. Grey literature and sources,
such as commercial tools and tool vendors’ entries,
webinars, and guidelines, have been empirically
found to provide substantial benefits in certain areas
of research, especially when the evidence they bring
is experience- or opinion-based, i.e., outlying the
state-of-the-practice (Garousi, Felderer, and Mäntylä
2016). We used content synthesis (Cruzes and Dyba
2011) to extract and synthesize the results. In the
following, we explain our strategy of choosing UCs
and vendors, extracting relevant content, and the
synthesis process.
We investigated how UCs are used by leading EA
tools. Tools are both instrumental and very important
in the EA discipline (Korhonen et al.). Features of
such tools were investigated in other scientific papers
such as (Nowakowski, Häusler, and Breu 2018). But
to the best of our knowledge, there is no
comprehensive study about how they utilize UCs in
particular. The vendors were selected from the
vendor list in Gartner’s (Forbes Media LLC. 2021)
annual report named “Gartner Magic Quadrant for
Enterprise Architecture Tools” (Gartner 2020), where
long-established manufacturers, as well as insightful
new challengers, are included. We believe the fact
about how they are applying EA represents the
current trend of first-line EA applications. Some other
scientific papers also use the report for evaluating EA
tools (Nowakowski, Häusler, and Breu 2018).
Among the 16 vendors, we chose 6 vendors to be
included in our study. The reasons for the selection
are: First, the included vendors should use the term
“use case” explicitly. Some vendors use other
relevant terms, such as “solutions” or “features,”
which turn out to be more diverse and have mixed
irrelated information. Second, UCs should be used to
describe external use scenarios encountered by
potential EA users. Some vendors use the term
referring to more internal requirements, such as
generating EA documents according to some notable
EA frameworks. Such scenarios are not in the present
research scope. Third, there should be sufficient
description (relevant texts or figures) explaining how
these UCs are implemented. In this way, we could
extract information of interests and answer the
research questions. As a result, the six vendors we
included in this study are Avolution, Mega, Ardoq,
Orbus, LeanIX, ValueBlue (See Table 1 for more
detailed information).
The six vendors present many UCs. We selected
3 UCs for detailed analysis. The main selection
criterion is that at least two out of the six vendors
should support such UCs in a comparatively similar
way. This is to avoid analysing niche UCs that are
named from different perspectives and at a different
abstraction level due to the nature of grey literature so
that it is difficult for us to further extract and
synthesize information. The three chosen UCs are
Application Portfolio Management (APM), Data
Privacy Compliance (DPC) (Rozehnal and Novák
2018), and Strategy Planning (SP). These UCs can be
thought as to address typical challenges in different
phases of digital transformation (Capgemini
Consulting and the MIT Center for Digital Business
2011). They are also related to the three typical parts
of EA according to the notable TOGAF framework:
application, data, strategy (The Open Group 2020).
Thus, we think these three UCs are representative of
EA usage scenarios.
To extract data, we focus on three types of
information for each UC for each tool: 1) textual
description about the UC definition or usage
scenarios, 2) textual description about the UC
implementation, including process, sample EA
artifacts and visual representations, 3) figures about
the UC implementation. We used textual information
and figures in a complementary way. This is because,
on the one hand, textual information might not
include some implementation details, such as EA data
used, which might be derived according to sample