E-Healthcare and Chatbots in Preliminary Diagnosis: A Survey

Gokul Dudani, Tanu Shree, Kajal Singh, Anushka Singh Chauhan

2021

Abstract

E-healthcare, also known as Mobile Health is a healthcare practice that incorporates electronics & other technologies in public health domain and it aims to prevail over the geographical, temporal and various structural limitations of the traditional healthcare architecture. A Health Chatbot is essentially an integral part of E-Health. It is an Artificial Intelligence (AI) program which is able to establish an intelligent communication with the user via auditory or textural methods regarding healthcare issues. These chatbots can be utilized for providing preliminary diagnosis, as a consequence of which the current human workforce crisis in the medical field may also be significantly reduced. This paper presents a survey of various characteristics of chatbots and their existing applications in healthcare. It also includes an organized review of the existing research on related domains and attempts to outline the essential research findings that are important to be addressed. It provides insight into the desirable features of a chatbot for acceptance by both the doctor and the patient. A sincere attempt has also been made to study the existing challenges and E-Health and Chatbots future scope in providing a preliminary diagnosis

Paper Citation

in Harvard Style

Dudani G., Shree T., Singh K. and Chauhan A. (2021). E-Healthcare and Chatbots in Preliminary Diagnosis: A Survey. In Proceedings of the 3rd International Conference on Advanced Computing and Software Engineering - Volume 1: ICACSE, ISBN 978-989-758-544-9, pages 39-44. DOI: 10.5220/0010562200003161

in Bibtex Style

@conference{icacse21,
author={Gokul Dudani and Tanu Shree and Kajal Singh and Anushka Singh Chauhan},
title={E-Healthcare and Chatbots in Preliminary Diagnosis: A Survey},
booktitle={Proceedings of the 3rd International Conference on Advanced Computing and Software Engineering - Volume 1: ICACSE,},
year={2021},
pages={39-44},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010562200003161},
isbn={978-989-758-544-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Advanced Computing and Software Engineering - Volume 1: ICACSE,
TI - E-Healthcare and Chatbots in Preliminary Diagnosis: A Survey
SN - 978-989-758-544-9
AU - Dudani G.
AU - Shree T.
AU - Singh K.
AU - Chauhan A.
PY - 2021
SP - 39
EP - 44
DO - 10.5220/0010562200003161