Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout

Dennis Lawo, Dennis Lawo, Thomas Neifer, Thomas Neifer, Margarita Esau, Margarita Esau, Philip Engelbutzeder, Gunnar Stevens, Gunnar Stevens

2021

Abstract

Since stationary self-checkout is widely introduced and well understood, previous research barely examined newer generations of smartphone-based Scan&Go. Especially from a design perspective, we know little about the factors contributing to the adoption of Scan&Go solutions and how design enables consumers to take full advantage of this development rather than being burdened with using complex and unenjoyable systems. To understand the influencing factors and the design from a consumer perspective, we conducted a mixed-methods study where we triangulated data of an online survey with 103 participants and a qualitative study with 20 participants. Based on the results, our study presents a refined and nuanced understanding of technology as well as infrastructure-related factors that influence adoption. Moreover, we present several implications for designing and implementing of Scan&Go in retail environments.

Paper Citation

in Harvard Style

Lawo D., Neifer T., Esau M., Engelbutzeder P. and Stevens G. (2021). Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout. In Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM, ISBN 978-989-758-527-2, pages 183-194. DOI: 10.5220/0010625701830194

in Bibtex Style

@conference{e-dam21,
author={Dennis Lawo and Thomas Neifer and Margarita Esau and Philip Engelbutzeder and Gunnar Stevens},
title={Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout},
booktitle={Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM,},
year={2021},
pages={183-194},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010625701830194},
isbn={978-989-758-527-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM,
TI - Scan&Go: Understanding Adoption and Design of Smartphone-based Self-checkout
SN - 978-989-758-527-2
AU - Lawo D.
AU - Neifer T.
AU - Esau M.
AU - Engelbutzeder P.
AU - Stevens G.
PY - 2021
SP - 183
EP - 194
DO - 10.5220/0010625701830194