Exploring Dashboards as Socio-technical Artifacts: Literature Review-based Insights

Aleksandra Revina, Aleksandra Revina

2021

Abstract

In times of Big Data and rapid changes, managers become increasingly reliant on dashboards to make fast and informed decisions. The advantages of dashboards are evident even at the beginning of Business Intelligence deployment in organizations. To address the inability of humans to deal with large amounts of data, dashboards are a typical instrument to represent business-critical information in a comprehensible manner. However, there are many difficulties in managing the needs of individuals, teams, and organizations together with the technology in the context of socio-technical systems. While a broad range of technologies for dashboards’ creation exists, the question remains in how far dashboard solutions consider the needs and preferences of their primary addressee – human worker. This paper addresses this question by offering a systematic review of recent literature on dashboards. The study focuses on the end-user perspective and includes domains, goals, design process and dashboard characteristics, technologies, and impacts of dashboards’ application in organizations. In conclusion, research gaps and potential directions are summarized.

Paper Citation

in Harvard Style

Revina A. (2021). Exploring Dashboards as Socio-technical Artifacts: Literature Review-based Insights. In Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM, ISBN 978-989-758-527-2, pages 207-218. DOI: 10.5220/0010639702070218

in Bibtex Style

@conference{e-dam21,
author={Aleksandra Revina},
title={Exploring Dashboards as Socio-technical Artifacts: Literature Review-based Insights},
booktitle={Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM,},
year={2021},
pages={207-218},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010639702070218},
isbn={978-989-758-527-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on e-Business - Volume 1: E-DaM,
TI - Exploring Dashboards as Socio-technical Artifacts: Literature Review-based Insights
SN - 978-989-758-527-2
AU - Revina A.
PY - 2021
SP - 207
EP - 218
DO - 10.5220/0010639702070218