Service Innovation: A Knowledge-based Approach

Kristina Buhagiar, Lisa A. Pace, Sandra M. Dingli

2021

Abstract

Service innovation is generally conceptualized as a complex construct, the emergence of which is perceived as heterogeneous, situated and path-dependent on hard-to-replicate intra- and inter-organizational knowledge resources and processes. Due to the multidimensional nature of service innovation, studies in service innovation theory have generally explored the service innovation process by applying the capabilities approach, which focuses on firm-level routines for knowledge reconfiguration and service innovation, or by applying a sociological orientation, where emphasis is placed on investigating the role of human actors and human interactions in knowledge reconfiguration and service innovation. Building on these two approaches, this paper proposes a conceptual model on the service innovation process grounded in a knowledge-based approach. Emphasis in this model is placed on knowledge as a key resource and input to the service innovation process, while through bridging firm-level capabilities with individual-level processes, the multi-levels through which knowledge reconfiguration and service innovation may occur are illustrated.

Paper Citation

in Harvard Style

Buhagiar K., Pace L. and Dingli S. (2021). Service Innovation: A Knowledge-based Approach. In Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS; ISBN 978-989-758-533-3, SciTePress, pages 119-125. DOI: 10.5220/0010652900003064

in Bibtex Style

@conference{kmis21,
author={Kristina Buhagiar and Lisa A. Pace and Sandra M. Dingli},
title={Service Innovation: A Knowledge-based Approach},
booktitle={Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS},
year={2021},
pages={119-125},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010652900003064},
isbn={978-989-758-533-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS
TI - Service Innovation: A Knowledge-based Approach
SN - 978-989-758-533-3
AU - Buhagiar K.
AU - Pace L.
AU - Dingli S.
PY - 2021
SP - 119
EP - 125
DO - 10.5220/0010652900003064
PB - SciTePress