The Behavior Engineering Model Assesses Knowledge Transfer in the Training Environment: A Call for Performance Feedback

Amy Rosellini, Nicole Bank

2021

Abstract

Gilbert’s Behavior Engineering Model provides a framework for evaluating effective knowledge management systems. However, this model lacks continuous testing in the training landscape of companies today. This study tests the utility of the Behavior Engineering Model to identify a gap in a knowledge management system. The case study follows nine airline workers through a post-training performance assessment. Results reveal trainees obtain inaccurate performance reports from supervisors. The Behavior Engineering Model reveals a lack of supervisor feedback prevents knowledge transfer in this training environment. Both of these performance deficits are due to areas of need in Gilbert’s first component of the model: data. Utilizing contemporary studies calling for current research into Gilbert’s model, this case study aims to show how the Behavior Engineering Model is relevant to knowledge management systems today.

Paper Citation

in Harvard Style

Rosellini A. and Bank N. (2021). The Behavior Engineering Model Assesses Knowledge Transfer in the Training Environment: A Call for Performance Feedback. In Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS; ISBN 978-989-758-533-3, SciTePress, pages 138-144. DOI: 10.5220/0010658100003064

in Bibtex Style

@conference{kmis21,
author={Amy Rosellini and Nicole Bank},
title={The Behavior Engineering Model Assesses Knowledge Transfer in the Training Environment: A Call for Performance Feedback},
booktitle={Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS},
year={2021},
pages={138-144},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010658100003064},
isbn={978-989-758-533-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 13th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2021) - Volume 3: KMIS
TI - The Behavior Engineering Model Assesses Knowledge Transfer in the Training Environment: A Call for Performance Feedback
SN - 978-989-758-533-3
AU - Rosellini A.
AU - Bank N.
PY - 2021
SP - 138
EP - 144
DO - 10.5220/0010658100003064
PB - SciTePress