Reengineering of Hotel Business Processes in the Context of Digitalization and Sustainability

Elena Lysoivanenko, Natalia Makshakova, Denis Udalov

2021

Abstract

The purpose of the article is to form the organizational and managerial basis for the reengineering of hotel business processes in the digital economy. In an unstable environment, to optimize the financial and economic state of the hotel’s business processes, it is necessary to use innovative technologies, in particular, reengineering technology. The system of hotel business processes is described, highlighting their main blocks. Three types of enterprises have been identified for which the use of reengineering is necessary and expedient. The main tools for reengineering business processes are identified and their content is described. The technologies of digitalization of the hotel business process reengineering base allow for the most individualized interaction, which leads to an increase in the level of customer satisfaction. To successfully create the organizational and managerial basis for reengineering the hotel’s business processes, active adaptation and transformation to the requirements of digitalization are required. The process of reengineering the hotel’s business processes based on the principles of digitalization means the introduction of innovative technologies into business processes and radical changes in management and corporate culture.

Paper Citation

in Harvard Style

Lysoivanenko E., Makshakova N. and Udalov D. (2021). Reengineering of Hotel Business Processes in the Context of Digitalization and Sustainability. In Proceedings of the 1st International Scientific Forum on Sustainable Development of Socio-economic Systems - Volume 1: WFSDS, ISBN 978-989-758-597-5, pages 214-220. DOI: 10.5220/0010666300003223

in Bibtex Style

@conference{wfsds21,
author={Elena Lysoivanenko and Natalia Makshakova and Denis Udalov},
title={Reengineering of Hotel Business Processes in the Context of Digitalization and Sustainability},
booktitle={Proceedings of the 1st International Scientific Forum on Sustainable Development of Socio-economic Systems - Volume 1: WFSDS,},
year={2021},
pages={214-220},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010666300003223},
isbn={978-989-758-597-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Scientific Forum on Sustainable Development of Socio-economic Systems - Volume 1: WFSDS,
TI - Reengineering of Hotel Business Processes in the Context of Digitalization and Sustainability
SN - 978-989-758-597-5
AU - Lysoivanenko E.
AU - Makshakova N.
AU - Udalov D.
PY - 2021
SP - 214
EP - 220
DO - 10.5220/0010666300003223