understand the underlying causes of risks.
Working with these indicators requires
predictive capabilities. They are necessary in
order that, constantly observing discrepancies
between the predicted and actually expected
values of KRI, the organization can take
actions before, and not after the occurrence of
this or that event.
2. Strategy and management of established utility
(value). The key component of the performance
management methodology includes the
following components: the organization's
vision of its activities and role, the
organization's mission and its strategic plan.
This allows managers to communicate with
their managers and employees and involve
them in the implementation of their plans.
Based on the strategic plan, the organization
collectively identifies several of the most
important and feasible projects and selects key
processes that will help achieve multiple
strategic goals that are causally related in the
strategic plan. At this stage, design and
innovation projects are born.
3. Investment assessment. You should always
keep in mind the limited resources, both
financial and material. This helps to choose
them carefully. This means that all subsequent
incremental costs or investments should be
considered as contributing to a project that
requires an acceptable return on investment,
including capital cost recovery. Spending
limits are everywhere. Consumer value and
shareholder value are not equivalent; there is
also no positive correlation between them.
Rather, there is a trade-off between these
concepts with an optimal balance that
companies are trying to achieve. This is why
the annual budget and the inevitable rolling
spending forecast must necessarily be linked to
the strategy of senior managers, although this
connection is usually absent.
4. Optimization of efficiency. At this final stage,
all the components of the methodological
portfolio of performance management are
brought together to ensure functioning. Among
others, these methodologies include quality
management, organization resource planning,
marketing management, supply chain
management, the use of functional cost analysis
in management, and other advanced
management technologies. Since the main
projects and selected key processes that the
corporation should effectively implement will
already be selected at stage 3, at this stage, a
balanced scorecard will become a mechanism
that contributes to the development of the
organization. It has a key role to play, since it
includes pre-defined Key Performance
Indicators (KPI). In addition, the balanced
scorecard includes instrumental measurements
of deviations of real KPI values from the
planned ones, as well as analysis with the
possibility of going deeper into the data and
alarms with color indication. Evaluation panels
provide feedback on operational performance.
This means that any employee who has access
to information about how they personally
participate in the implementation of the senior
management strategy can receive a daily
answer to the question about the effectiveness
of their work in a particular important area. A
repetitive sequence of internal steps, such as
improvement, alignment, and secondary
monitoring, allows employees to work together
to continuously adjust their activities,
priorities, and resource allocation to achieve
the strategic goals identified in stage 2.
These four steps are a closed cycle in which the
risks are dynamically reassessed and the strategy is
adjusted accordingly.
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