The Factors of Innovations Implementation and Information Technology Utilization in the Health Sector to Quality of Services at the DKI Jakarta Provincial Health Centre during the COVID-19 Pandemic for the Year 2020-2021

Manda Hafni Permana, Syahrizal

2021

Abstract

Health is a complex field with highly dynamic environmental conditions, where quality improvement needs to be done continuously. Thus, the application of renewal or innovation in health organizations is needed supported by technology and information in its application. Along the development of the situation and conditions of the pandemic, the Emergency Response Status for the COVID-19 Outbreak of the DKI Jakarta Province in 2020 requires innovation in improving the quality of public services and the performance achievements of each health care. This type of research is mix method, with the independent variables include leadership, innovation culture, resource training, communication channels, networks and partnerships, reward, complexity and relative advantage, perceived usefulness, and perceive ease of use, as well as the dependent variable consisting of quality aspect with a structure, process, and output approach. The research was conducted in Community Health Center Mei-June 2021. The research locations in 5 Regencies in DKI Jakarta Province. There was a relationship between innovation implementation factors and the use of information technology (leadership, innovation culture, reward, network and partnership) on the quality of services during the COVID-19 pandemic at the DKI Jakarta Provincial Health Center for the 2020-2021 Period.

Paper Citation

in Harvard Style

Permana M. and Syahrizal. (2021). The Factors of Innovations Implementation and Information Technology Utilization in the Health Sector to Quality of Services at the DKI Jakarta Provincial Health Centre during the COVID-19 Pandemic for the Year 2020-2021. In Proceedings of the 3rd International Conference on Social Determinants of Health - Volume 1: ICSDH, ISBN 978-989-758-542-5, pages 156-169. DOI: 10.5220/0010758000003235

in Bibtex Style

@conference{icsdh21,
author={Manda Hafni Permana and Syahrizal},
title={The Factors of Innovations Implementation and Information Technology Utilization in the Health Sector to Quality of Services at the DKI Jakarta Provincial Health Centre during the COVID-19 Pandemic for the Year 2020-2021},
booktitle={Proceedings of the 3rd International Conference on Social Determinants of Health - Volume 1: ICSDH,},
year={2021},
pages={156-169},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010758000003235},
isbn={978-989-758-542-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Social Determinants of Health - Volume 1: ICSDH,
TI - The Factors of Innovations Implementation and Information Technology Utilization in the Health Sector to Quality of Services at the DKI Jakarta Provincial Health Centre during the COVID-19 Pandemic for the Year 2020-2021
SN - 978-989-758-542-5
AU - Permana M.
AU - Syahrizal.
PY - 2021
SP - 156
EP - 169
DO - 10.5220/0010758000003235