Understanding Mental Health Problems during the COVID-19 Pandemic through Telecounseling Services in Indonesia

Costrie Widayanti, Kartika Dewi, Sovranita Prihasta, Devina Anggita

2021

Abstract

Since the novel coronavirus has been identified (COVID-19) in China by the end of 2019. The World Health Organisation (WHO) has released a statement that the COVID-19 has been confirmed as a worldwide pandemic. As a result, it has become a recent threat for mankind around the globe, including Indonesia. Indonesia has been struggling to combat this virus for more than one and a half years. The COVID-19 has resulted in some effects in many areas, such as economy, education, and health. The COVID-19 produces a significant implication for developing mental health problems. The Indonesian government in collaboration with HIMPSI (Indonesian Psychological Association) has launched the SEJIWA program. This program is a telecounseling service aims to provide mental health support due to the COVID-19 pandemic. This study aims to explain psychological conditions that potentially threaten and support mental health. Data from 16 subjects was analysed using a thematic analysis. Five themes were found from this study: 1) Fear and anxiety; 2) Risk factors; 3) Triggers; 4) Dilemmas of support system; and 5) Improve self-help skills through telecounseling. Fear of infection and anxiety about their personal and familial health condition increased especially for those who have been vulnerable for experiencing psychological conditions before the pandemic. The lack of understanding of the COVID-19, continuous media exposure, limited access to health services, and social restrictions have triggered the presence of psychological symptoms. A telecounseling program has been helpful in providing psychological self-help skills, as well as supporting mental health during the COVID-19 pandemic.

Paper Citation

in Harvard Style

Widayanti C., Dewi K., Prihasta S. and Anggita D. (2021). Understanding Mental Health Problems during the COVID-19 Pandemic through Telecounseling Services in Indonesia. In Proceedings of the 2nd International Conference on Psychological Studies - Volume 1: ICPsyche, ISBN 978-989-758-580-7, pages 312-319. DOI: 10.5220/0010811800003347

in Bibtex Style

@conference{icpsyche21,
author={Costrie Widayanti and Kartika Dewi and Sovranita Prihasta and Devina Anggita},
title={Understanding Mental Health Problems during the COVID-19 Pandemic through Telecounseling Services in Indonesia},
booktitle={Proceedings of the 2nd International Conference on Psychological Studies - Volume 1: ICPsyche,},
year={2021},
pages={312-319},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010811800003347},
isbn={978-989-758-580-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Psychological Studies - Volume 1: ICPsyche,
TI - Understanding Mental Health Problems during the COVID-19 Pandemic through Telecounseling Services in Indonesia
SN - 978-989-758-580-7
AU - Widayanti C.
AU - Dewi K.
AU - Prihasta S.
AU - Anggita D.
PY - 2021
SP - 312
EP - 319
DO - 10.5220/0010811800003347