The Role of Psychological Factors in the Intention to Use Mobile Payment

Yuniarti, Hajan Hidayat

2021

Abstract

The rapid growth of mobile commerce businesses and the increasing number of transactions using mobile devices are strengthening mobile payments as an instrument of payment. In addition, the Covid-19 pandemic situation makes digital transactions also continue to increase. Regardless of the benefits provided by mobile payments, the adoption of mobile payments is still considered in the early stages and quite new for consumers in Indonesia. Telecommunication infrastructure facilities that are not evenly distributed and aspects of data security that become obstacles in the development of mobile payment services. Departing from these problems, the use of mobile payments still needs to be increased especially during this pandemic. The purpose of this study is to find out the factors that influence the intention to use mobile payment from the psychological side by using independent variables, namely performance expectancy, facilitating conditions, hedonic motivation, and perceived security, and a dependent variable that is behavioral intention. The method of data analysis is descriptive statistics and multiple regression. The results of this study are there is a positive influence between performance expectancy variables and hedonic motivation variables towards behavioral intention variables while facilitating conditions and perceived security variables do not affect behavioral intention variables

Paper Citation

in Harvard Style

Yuniarti. and Hidayat H. (2021). The Role of Psychological Factors in the Intention to Use Mobile Payment. In Proceedings of the 3rd International Conference on Applied Economics and Social Science - Volume 1: ICAESS, ISBN 978-989-758-605-7, pages 264-273. DOI: 10.5220/0010862600003255

in Bibtex Style

@conference{icaess21,
author={Yuniarti and Hajan Hidayat},
title={The Role of Psychological Factors in the Intention to Use Mobile Payment},
booktitle={Proceedings of the 3rd International Conference on Applied Economics and Social Science - Volume 1: ICAESS,},
year={2021},
pages={264-273},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010862600003255},
isbn={978-989-758-605-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Conference on Applied Economics and Social Science - Volume 1: ICAESS,
TI - The Role of Psychological Factors in the Intention to Use Mobile Payment
SN - 978-989-758-605-7
AU - Yuniarti.
AU - Hidayat H.
PY - 2021
SP - 264
EP - 273
DO - 10.5220/0010862600003255