Technical Review of Port Terminal Services Ferry Seba Sabu Raijua

Deasi Daud, Anie Tuati, Yacob Hayer

2021

Abstract

Seba Ferry Port is one of the passenger ports that serves as a means of supporting sea transportation from or to Sabu Raijua Regency. However, in carrying out daily service activities at Seba Port, there are several problems that are often experienced by some users related to the services provided, such as an uncomfortable waiting room, the number of broken chairs, the condition of the toilets being not maintained, lighting that does not work, not working properly. There is a smoking area and there is no health service room. This analysis is done by calculating Importance Performance analysis, Customer Satisfaction Index and peak hour calculations. The results of the study found that other Port Terminal Facilities Factors that had met expectations (such as: toilets, waiting rooms and others) entered the criteria of being dissatisfied and became a top priority for performance improvement by the Port terminal manager. The number of vehicles that can be parked inside the Seba Sabu Ferry Terminal is 148 vehicles, if it is known that the peak hour is 86 vehicles, then the Port terminal for the current vehicle area is still sufficient for the planned vehicle parking capacity.

Paper Citation

in Harvard Style

Daud D., Tuati A. and Hayer Y. (2021). Technical Review of Port Terminal Services Ferry Seba Sabu Raijua. In Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES, ISBN 978-989-758-615-6, pages 558-564. DOI: 10.5220/0010949100003260

in Bibtex Style

@conference{icast-es21,
author={Deasi Daud and Anie Tuati and Yacob Hayer},
title={Technical Review of Port Terminal Services Ferry Seba Sabu Raijua},
booktitle={Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES,},
year={2021},
pages={558-564},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010949100003260},
isbn={978-989-758-615-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES,
TI - Technical Review of Port Terminal Services Ferry Seba Sabu Raijua
SN - 978-989-758-615-6
AU - Daud D.
AU - Tuati A.
AU - Hayer Y.
PY - 2021
SP - 558
EP - 564
DO - 10.5220/0010949100003260