Measurement of Problem Difficulty Level in User Interface Medical Management System (MMS) Application with Heuristic Evaluation Approach at Surabaya Medical Services Hospital

Amir Ali, Muhadi, M. Udin Harun Al Rasyid, Iwan Syarif

2021

Abstract

Surabaya medical service hospital has a Hospital Management Information System (SIMRS) application called the Medical Management System (MMS). However, the level of difficulty of the problem on the user interface has not been measured from SIMRS application. The user interface can be examined by using an inspection approach, one of which is heuristic evaluation to determine the system’s level of usability. The problem can be rated according to its difficulty level by using severity ratings. This research is to measure the level of difficulty of the user interface SIMRS MMS Surabaya Medical Service Hospital uses a heuristic evaluation approach. The method used in this study was in form of distribute questionnaires to the research object under investigation and apply the severity ratings methodology to calculate the findings of the heuristic evaluation. According to the usability test with heuristic evaluation, the most serious usability issues are in the areas of recognition rather than recall; help users recognize, diagnose, and solve problems with a severity rating of 6.75, while the lowest score is in the areas of help users recognize, diagnose, and recover from errors with a severity rating of 1. According to the results of the heuristic evaluation of the SIMRS MMS application, it has usability issues with an average value of 2.42 on a scale of 2 which means the category of minor usability problems where fixing this problem is given low priority.

Paper Citation

in Harvard Style

Ali A., Muhadi., Udin Harun Al Rasyid M. and Syarif I. (2021). Measurement of Problem Difficulty Level in User Interface Medical Management System (MMS) Application with Heuristic Evaluation Approach at Surabaya Medical Services Hospital. In Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES, ISBN 978-989-758-615-6, pages 587-594. DOI: 10.5220/0010949500003260

in Bibtex Style

@conference{icast-es21,
author={Amir Ali and Muhadi and M. Udin Harun Al Rasyid and Iwan Syarif},
title={Measurement of Problem Difficulty Level in User Interface Medical Management System (MMS) Application with Heuristic Evaluation Approach at Surabaya Medical Services Hospital},
booktitle={Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES,},
year={2021},
pages={587-594},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010949500003260},
isbn={978-989-758-615-6},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES,
TI - Measurement of Problem Difficulty Level in User Interface Medical Management System (MMS) Application with Heuristic Evaluation Approach at Surabaya Medical Services Hospital
SN - 978-989-758-615-6
AU - Ali A.
AU - Muhadi.
AU - Udin Harun Al Rasyid M.
AU - Syarif I.
PY - 2021
SP - 587
EP - 594
DO - 10.5220/0010949500003260