Urban Community Governance based on the Perspective of

Information Technology Application

Yu Ding

and Yidong Li*

School of Literature Law and Economics, Wuhan University of Science and Technology, Wuhan, Hubei, China

Keywords: Information Technology, Community Governance, the Public Service.

Abstract: With the rapid development of China's social economy, especially affected by the epidemic situation, the

residents' community plays an increasingly important role in the process of social management. In recent

years, significant progress has been made in community infrastructure construction. However, with the new

demands under the new situation, many new problems have emerged in community service and management.

Under this background, the research focus is to use information technology, such as big data, grid information

management and other means, to build a community e-government framework, in order to meet the service

needs of residents, and improve the comprehensive management level and governance ability of the

community.

1 INTRODUCTION

As socialism with Chinese characteristics has entered

a new era, fundamental changes have taken place in

the principal contradiction of Chinese society (Peng,

2015). People pay more attention to spiritual needs,

and pay more attention to the sense of belonging and

happiness of community life. Traditional community

governance has many deficiencies, such as

unreasonable main body structure, poor interaction

and low intelligence, which can no longer to adapt to

the spiritual and cultural needs of the people in the

new era (Qu, 2009). Therefore, it is urgent to innovate

community governance and create a new pattern of

community governance based on co-construction, co-

governance and sharing. The Fourth Plenary Session

of the 19th CPC Central Committee made clear the

role of "scientific and technological support" in social

governance. As an important scientific and

technological means, the Internet provided a powerful

scientific and technological engine for social

governance innovation. Then, how to build the

community governance community and innovate the

grass-roots governance model with the help of the

scientific and technological support of the Internet is

a major new topic worthy of in-depth study.

https://orcid.org/0000-0002-0421-7157

2 THE INFLUENCE AND ROLE

OF NETWORK INFORMATION

TECHNOLOGY ON

COMMUNITY GOVERNANCE

REFORM

2.1 Ideological Change

The advent of the era of industrialization, changed the

whole world, had a lot of can't solve the problem in

the long river of time had no match way of ablation,

for example, in the last century London, basic it is

travel carriage, the biological energy consumption of

transportation, not cause air pollution, but the streets

were covered with a layer of horse manure, How to

deal with it every day? At that time, the British

government tried a lot of ways but could not solve the

problem (Han, 2017). Finally, it completely got rid of

the stinking days because of the advent of the

automobile. The invention of steam engine, the

improvement of productivity, the change of

technology and the change of thinking are the

fundamental solutions to such problems -- the

problem of modernity needs modernity to

deconstruct.

170

Ding, Y. and Li, Y.

Urban Community Governance based on the Perspective of Information Technology Application.

DOI: 10.5220/0011361700003437

In Proceedings of the 1st International Conference on Public Management and Big Data Analysis (PMBDA 2021), pages 170-175

ISBN: 978-989-758-589-0

In the information age, the modernity of network

- Internet thinking and the modernity of information -

big data thinking had emerged. In traditional thinking,

the government is a centralized representation, with

the three levels of government passing government

orders down to the community from top to bottom,

and the community doing grass-roots work and

sending information back to the central government

from bottom to top. There are many levels and a wide

range of involvement, which requires the

extraordinary insight of the leader and the inner

integrity of the individual. Internet thinking breaks in

the shackles, decentralizes, and flattens everything

(Wang, 2016). The government and the people

directly rely on the community as the interface. U-

disk plug-and-play puts the interests of the people in

the first place from the bottom of. In traditional

thinking, qualitative evaluation is not quantitative,

and the qualitative analysis of community service

quality is very satisfied, satisfied, good, average, and

dissatisfied, while big data thinking lays more

emphasis on quantitative analysis, sparse random

sampling analysis, and detailed analysis of all

samples. Sparse accurate analysis, dense and efficient

analysis; The analysis of sparse causality and the

analysis of dense correlation (Bullock, 2019).

2.2 Reform of Governance Methods

With the development of network information

technology, the world has become a "global village",

"virtual community" and "micro-blog space". When

information is transmitted without difference, all

kinds of thoughts and ideas will come to us.

Advanced concepts and governance methods, such as

democratic management, civil rights, the right to

know, hearings, democratic decision-making,

pluralism and co-governance, and global governance,

have gradually been accepted by the residents,

reflecting democracy, rationality and openness

without exception. Citizen - based, prediction as the

core, change governance of prevention and control. A

good government should be supplemented by

technological means, and how to govern always

comes after whom to govern. The governance of the

network information aged needs to be people-

oriented, take the needs of the masses as the meta, and

how to use Internet thinking and big data thinking to

serve social governance and all-round development

of people. Pure Internet governance is the amount of

data under the instrumental rationality, rational

correct value guidance with good tools is the key to

realize from the racquet head decisions to web-based

thinking and scientific decision-making of large data

mind ", "from the government administrative leading

to people-oriented service government"

transformation.

2.3 Institutional Reform

On March 28, 2013, the General Office of the State

Council issued the "On the Implementation of the

Plan for Institutional Reform and Functional

Transformation of the State Council" Task Points.

Notice of work. The circular lays out 28 tasks to

be completed in 2014, including one that stands out -

- "establishing a unified social credit code system for

citizens based on their citizenship numbers (Yu,

2018)." After the completion of the unified social

credit code system, every citizen in our country will

have one and only one credit account in his life. The

social credit code is the unique and invariable code

that identifies the subject of social credit information,

including the citizen credit code and the organization

credit code. It is the bridge to collect, inquire and

compare the subject of credit information and realize

the sharing of credit information resources. This

system aims to build the "top-level design" of the

social credit system and form a platform of credit

value evaluation system covering the whole Chinese

society. This foreshadows the unified sharing of

information scattered among various departments in

China to strengthen government integrity and

promote social integrity. The Fourth Plenary Session

of the 18th CPC Central Committee put forward the

governance concept of rule of law, and ensured the

orderly implementation of the rule of law system,

which was observed by everyone to effectively

prevent all kinds of irrational, non-democratic and

non-transparent behaviors.

Urban Community Governance based on the Perspective of Information Technology Application

171

Figure 1: Community governance of network participation model.

3 THE PROBLEM OF NETWORK

INFORMATION

TECHNOLOGY IN

COMMUNITY GOVERNANCE

REFORM

3.1 There is a "Glass Door" in

Information Disclosure in the

Process of Community Governance

Zhou Hanhua, a researcher at the Institute of Law of

the Chinese Academy of Social Sciences, said: On the

one hand, the government pays special attention to

information disclosure, sets up institutions and

allocates funds to support their operation; On the

other hand, it inhibits the need for information

disclosure. This is a strange phenomenon: the

Chinese application information disclosure youdao

"glass door", looking at you to apply, often once the

application is rejected. The information disclosure

responsibility for relevant departments of the

business is not clear, buck-passing each other, and the

application of information disclosure appeals of the

masses are "kicked the ball". The relevant

government departments arbitrarily attach additional

clauses to the applicants to information disclosure, set

artificial thresholds, take the need for confidentiality

and the cumbersome process as a shield for the non-

action of information disclosure, and the

administrative cases of suing the government and its

functional departments for information disclosure are

increasing year by year.

There is also an inexorable gap in demand for

active disclosure. The content of some government

portals is old or not exhaustive enough. Some

government departments are passive, passive and

dragging their heels when releasing information.

There are a lot of problems, such as some information

selective disclosure - want to know not to make

public, only not important to make public. Some

information is one-dimensional public - only

published without response, only told without

explanation. These practices have had a negative

impact on the credibility of government departments

and have also led to massive data collection by the

government, much of which is of poor value. The

difficulty of information disclosure is more closely

related to the way the Chinese government has

behaved for a long time. In China, the government is

used to the omnipotent model of social management.

Government power and citizen power are not equal,

so whether the government information is open or do

not does not exist great external pressure. We should

not change from spontaneity to self-consciousness

and take information disclosure as a normal and

internalize it as a working method and administrative

culture. The asymmetry between government

information possession and citizens' right to know

makes it more important to pay attention to

confidentiality education and develop confidentiality

habits than to actively publicize information (Yan,

2015). The government's bottom-up management

means are not in harmony with the use of modern

network technology and information technology

means and the flat networked information

management mode of two-way communication and

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two-way communication between the government

and citizens.

3.2 Information Literacy of Citizens

and the Lack of Basic Literacy of

Modern Citizens

Quite a number of important positions in society,

highly educated, high eq on-the-job personnel, they

are living in the community, to enjoy in the

community, and the management of community

service and community governance don't care, on the

Internet and data information such as advanced ideas

don't understand, don't agree with, to ignore, not to

participate in community governance activities, lack

of basic qualities of modern citizens. Some new

property community owners' committees are difficult

to establish, or established difficult to carry out

activities, or carry out activities difficult to form

decisions. In addition to some old concepts that are

difficult to accept at the moment, there are also some

practical reasons. Some residents have low income.

Due to the high price of advanced network

technology products and the lack of channels for

understanding, it is even more difficult for citizens to

keep up with the trend when it comes to community

governance. The consequence of citizens' lack of

information literacy is that not only can they not make

full use of the abundant information provided by the

Internet to enhance their abilities, but they will shake

their moral judgment, legal awareness and social

responsibility because of all kinds of junk information

on the Internet. They will also change their

development orientation, code of conduct and even

life trajectory because of specific small probability

events, which will bring extremely unfavorable

consequences to themselves. The lack of information

literacy has become an obstacle to the transformation

of Internet thinking and big data thinking.

3.3 The Community Network

Information Promotion

Department Has Insufficient

Resources and Influence

The insufficient resources and influence of the

community network information promotion

department weakened the influence of the reform of

community governance structure to a certain extent,

and it is difficult to shake the existing

"administrative" governance mode. Many

communities have not set up the corresponding

information center, the integration and deployment of

resources naturally can not keep up, propaganda also

stopped at the website news column and message

board column, the lack of interaction depth and

immediacy, a waste of resources, resulting in

insufficient influence. Many community residents do

not know how to understand what is happening to the

community through the Internet, and the network

information promotion department of the community

cannot timely to analyze and collate the collected

information and data mining, thus unable to predict

what will happen in the community, unable to guide

the residents in a positive way, resulting in a lack of

influence.

4 IMPROVE THE MAIN

COUNTERMEASURES OF

NETWORK INFORMATION

TECHNOLOGY IN

COMMUNITY GOVERNANCE

REFORM

4.1 To Make the Internet Connected to

the Ground, So That the Big Data

Fully Landed

Resource management platform for infrastructure

monitoring data. Infrastructure information refers to

social production and people life provide public

services material engineering facilities, is used to

ensure the normal order of the country or region

social economic activities of the public service

system, and basic with antecedence, cannot be

tradable, inseparable and quasi public goods on the

whole, the characteristics of the development mode as

long as there is: type in advance, the synchronization

model, hysteresis model.

Public sentiment collection and service data

interface platform. Government management for the

masses of the people and public opinion control

compared with government community is crucial to

the order issued, the reactions and attitudes of the

masses, to the wishes and demands of the masses, the

government departments have established their own

mood acquisition channel, the next step should be

horizontal communication, as well as exchange of

needed goods, the customs information fully sharing,

dig deep, integration of resources.

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4.2 Eliminate Information Islands and

Realize the Standardization of

National Administrative Services

On the one hand, vertical information system

integration should be carried out, and a unified

information platform should be built between the

upper and lower government departments by using

multi-level network and central database, which

requires both bottom-up deployment and bottom-up

experiment. On the other hand, it is necessary to

integrate the level of e-government information

system to realize the sharing of government

information resources and government coordination

across departments. For example, in the process of

social security card, to share information in the way

of using the second generation ID photo, can reduce

the cost of citizens to take photos and travel, reduce

the waiting time of staff, etc. At the same time, we

also need to start from the internal management

concept and administrative system (Yan, 2019).

Although it is said that the reason for information

silos is that the information storage specifications and

forms are not unified, the more essential reason is

actually the phenomenon of silos in management.

With unchanged concepts and attitudes,

administrative efficiency and service quality can

hardly be improved even if we have sharp tools in

hand.

4.3 Create a Harmonious GBCP

Triangle

In the field of urban management, there is a GBCP

model: G stands for government, B for enterprises, C

for public and community, and P for public facilities

and public environment. These four elements

constitute a harmonious triangle with P as the core of

the inner point and G, B and C as the outer point.

Centering on the provision of public goods and fully

considering the three roles of the government,

enterprises and the public, a complete dynamic

circulation system covering all aspects of public

management services is built (Tan, 2015). By

outsourcing part of public utilities to enterprises

through market mechanism and competition function,

the government can get away from specific affairs and

have more energy to carry out platform design and

macro-control. It crowdsources the power of finding

problems and urging solutions to the public through

voluntary participation, thus enabling the government

to have "ubiquitous eyes". Any malfunction in the

public service system can be found and resolved in

time. It makes full use of modern Internet technology

and information technology, and challenges the

traditional government behavior mode and

organizational culture, and constructs a brand new

public governance structure and public service

system.

5 CONCLUSIONS

Community information construction is a complex

system engineering, through the standard system

construction, resource construction, information

support platform construction and innovative

application mode construction content, effectively

solve the problems existing in community

management service. Informatization is the means

(Ren, 2017). In the era of big data, it is imperative to

rely on emerging technologies to build wireless city.

Only by strengthening the construction of smart

communities can we vigorously promote the

development of urbanization and industrialization.

More importantly, it is the use of information

technology to provide convenient and efficient

services for the community units and residents, to

achieve the coordinated development of economy and

society, and to achieve the ultimate goal of improving

the community management level and governance

ability.

ACKNOWLEDGEMENTS

This work was financially supported by National

Social Science Fund Project "Research on Network

Participation Mechanism of Urban Community

Governance under the Background of COVID-19

Epidemic" (20BSH154).

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