An Analysis and Design for the Repair Process of Late Show Shipments in the Export Cargo Process at SPL HUB

Sjoerd van Rooden, Catya Zuniga, Bart Krol, Elias Olivares-Benitez

2022

Abstract

Export shipments arriving late at the freight building of KLM Cargo at Schiphol Airport is a trigger to deviations in the standard acceptance process. These Late Shows are currently handled ad-hoc making it difficult to plan and predict these events. By conducting a data analysis to quantitatively identify the characteristics of the Late Shows, and by conducting stakeholder interviews to understand the current process and discuss the future process, this research tried to design the operational process of the Late Shows to improve the operational excellence and quality of the acceptance process. The research shows that currently, late shipments are often still tried to be build up for the planned flight. It is found that 13% of these shipments do eventually not depart on the planned flight. The research concludes that the design of the Late Show process should include a check on whether the shipment was delivered on time, before acceptance of the shipment. By only accepting the shipment once it is decided that the planned flight is achievable or when it is rebooked to another flight, it is assured that the Late Show will be on time at the build-up buffer for the booked flight.

Paper Citation

in Harvard Style

van Rooden S., Zuniga C., Krol B. and Olivares-Benitez E. (2022). An Analysis and Design for the Repair Process of Late Show Shipments in the Export Cargo Process at SPL HUB. In Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES, ISBN 978-989-758-548-7, pages 123-130. DOI: 10.5220/0010797500003117

in Bibtex Style

@conference{icores22,
author={Sjoerd van Rooden and Catya Zuniga and Bart Krol and Elias Olivares-Benitez},
title={An Analysis and Design for the Repair Process of Late Show Shipments in the Export Cargo Process at SPL HUB},
booktitle={Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,},
year={2022},
pages={123-130},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010797500003117},
isbn={978-989-758-548-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 11th International Conference on Operations Research and Enterprise Systems - Volume 1: ICORES,
TI - An Analysis and Design for the Repair Process of Late Show Shipments in the Export Cargo Process at SPL HUB
SN - 978-989-758-548-7
AU - van Rooden S.
AU - Zuniga C.
AU - Krol B.
AU - Olivares-Benitez E.
PY - 2022
SP - 123
EP - 130
DO - 10.5220/0010797500003117