Requirements Engineering Challenges and Techniques in Building Chatbots

Geovana Silva, Edna Canedo

2022

Abstract

The proper execution of requirements engineering processes can be decisive for the success of software development and, for chatbots, it is no different. Chatbots have been gaining a lot of space, especially in customer service. Requirements engineering processes for chatbots are as hard to perform as for any other machine-learning system and the conversational nature makes it even harder. Taking this into consideration, in this work we survey chatbot practitioners to unveil the requirements elicitation and documentation techniques they have been using in the industry, besides the challenges they face while going through this process. Responses show that elicitation techniques are not much far from techniques used in other fields, but for documentation techniques that are new forms of documentation such as conversation flows. Moreover, meeting stakeholder’s requirements and managing information exchange are their biggest challenges in eliciting and documenting chatbot requirements.

Paper Citation

in Harvard Style

Silva G. and Canedo E. (2022). Requirements Engineering Challenges and Techniques in Building Chatbots. In Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-758-547-0, pages 180-187. DOI: 10.5220/0010801800003116

in Bibtex Style

@conference{icaart22,
author={Geovana Silva and Edna Canedo},
title={Requirements Engineering Challenges and Techniques in Building Chatbots},
booktitle={Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},
year={2022},
pages={180-187},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010801800003116},
isbn={978-989-758-547-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - Requirements Engineering Challenges and Techniques in Building Chatbots
SN - 978-989-758-547-0
AU - Silva G.
AU - Canedo E.
PY - 2022
SP - 180
EP - 187
DO - 10.5220/0010801800003116