ERP Projects in Organizations with Low Maturity in BPM: A Collaborative Approach to Understanding Changes to Come

Danilo Dutra, Simone Santos, Flávia Santoro

2022

Abstract

ERP projects are constantly involved with profound changes in organizations that directly impact business processes and their stakeholders. Therefore, process understanding is an essential step in such projects. However, in companies with low maturity levels in BPM, the processes are informal and unstructured; there are no previous models or outdated. Thus, the primary source of information about processes is the people involved in their execution. But, how to engage ERP project stakeholders in the changes resulting from the new system by understanding current processes and future changes? This study proposes a framework called "Meet2Map" to answer this question. This approach promotes identifying, discovering, and modeling processes involving participants based on collaborative interactions and human-centered design principles. Through a case study, the results showed the adequacy of the Meet2Map framework in supporting the process analyst in As-Is process modeling as an essential step in the implantation of ERP systems.

Paper Citation

in Harvard Style

Dutra D., Santos S. and Santoro F. (2022). ERP Projects in Organizations with Low Maturity in BPM: A Collaborative Approach to Understanding Changes to Come. In Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-569-2, pages 385-396. DOI: 10.5220/0010954800003179

in Bibtex Style

@conference{iceis22,
author={Danilo Dutra and Simone Santos and Flávia Santoro},
title={ERP Projects in Organizations with Low Maturity in BPM: A Collaborative Approach to Understanding Changes to Come},
booktitle={Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2022},
pages={385-396},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010954800003179},
isbn={978-989-758-569-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 24th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - ERP Projects in Organizations with Low Maturity in BPM: A Collaborative Approach to Understanding Changes to Come
SN - 978-989-758-569-2
AU - Dutra D.
AU - Santos S.
AU - Santoro F.
PY - 2022
SP - 385
EP - 396
DO - 10.5220/0010954800003179