A Human-centric Accessible eHealth Booking Web Portal

Zhidian Lin, Hourieh Khalajzadeh, Humphrey Obie, Jennifer Mcintosh, Kwangsu Choi

2022

Abstract

The use of eHealth web portals is rapidly increasing with the extensive demand for eHealth services and established benefits of using health-related software. Unfortunately, most of these applications underestimate or even ignore Human-centric issues (HCIs) and thus result in a system that is not fit-for-purpose. This emphasises the importance of allowing for diverse end-users characteristics, such as age, gender, culture, occupation, and cognitive impairment, when designing eHealth web portals. In this paper, we describe a study we conducted involving a preliminary survey in three languages to determine different users’ needs, taking into account their human-centric issues. We designed an e-booking prototype and evaluated it with user studies. Our results suggest that age and language are the most crucial human-centric aspects to be considered when developing an eHealth web portal. The study also provided recommendations for appropriate web design elements for building human-centric eHealth applications.

Paper Citation

in Harvard Style

Lin Z., Khalajzadeh H., Obie H., Mcintosh J. and Choi K. (2022). A Human-centric Accessible eHealth Booking Web Portal. In Proceedings of the 17th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, ISBN 978-989-758-568-5, pages 73-84. DOI: 10.5220/0010992800003176

in Bibtex Style

@conference{enase22,
author={Zhidian Lin and Hourieh Khalajzadeh and Humphrey Obie and Jennifer Mcintosh and Kwangsu Choi},
title={A Human-centric Accessible eHealth Booking Web Portal},
booktitle={Proceedings of the 17th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,},
year={2022},
pages={73-84},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010992800003176},
isbn={978-989-758-568-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,
TI - A Human-centric Accessible eHealth Booking Web Portal
SN - 978-989-758-568-5
AU - Lin Z.
AU - Khalajzadeh H.
AU - Obie H.
AU - Mcintosh J.
AU - Choi K.
PY - 2022
SP - 73
EP - 84
DO - 10.5220/0010992800003176