Research on Customer Satisfaction of Logistics Enterprises based on SPSS-Beijing RXRH Customs Co., Ltd.

Kaiyuan Deng

2022

Abstract

This paper studies the customer satisfaction of Beijing RXRH Customs Co., Ltd., and constructs the evaluation index system of the company’s customer satisfaction from the target layer, the criterion layer and the scheme layer. The research data are obtained by questionnaire survey and analyzed by SPSS20.0 software. The average value of the company’s overall customer satisfaction is 3.588. It is slightly lower than the overall satisfaction of China’s express delivery service in 2020. Finally, according to the problems, some suggestions are put forward to improve the customer satisfaction of the enterprise.

Paper Citation

in Harvard Style

Deng K. (2022). Research on Customer Satisfaction of Logistics Enterprises based on SPSS-Beijing RXRH Customs Co., Ltd.. In Proceedings of the International Conference on Big Data Economy and Digital Management - Volume 1: BDEDM, ISBN 978-989-758-593-7, pages 18-22. DOI: 10.5220/0011155200003440

in Bibtex Style

@conference{bdedm22,
author={Kaiyuan Deng},
title={Research on Customer Satisfaction of Logistics Enterprises based on SPSS-Beijing RXRH Customs Co., Ltd.},
booktitle={Proceedings of the International Conference on Big Data Economy and Digital Management - Volume 1: BDEDM,},
year={2022},
pages={18-22},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011155200003440},
isbn={978-989-758-593-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the International Conference on Big Data Economy and Digital Management - Volume 1: BDEDM,
TI - Research on Customer Satisfaction of Logistics Enterprises based on SPSS-Beijing RXRH Customs Co., Ltd.
SN - 978-989-758-593-7
AU - Deng K.
PY - 2022
SP - 18
EP - 22
DO - 10.5220/0011155200003440