Usability Evaluation of a Community-led Innovation Mobile App

André Branco, Eveline Sacramento, Eliza Oliveira, Oksana Tymoshchuk, Maria Antunes, Margarida Almeida, Luís Pedro, Fernando Ramos, Daniel Carvalho

2022

Abstract

Digital media can facilitate collaborative processes among local agents, value endogenous resources, and promote assets associated with territory. This article presents the results of a study concerning the development and validation of a mobile app for promoting the relationship among agents of the Portuguese Centro region’s communities/entities. This paper focuses on the results of a heuristic evaluation of the mobile app carried out with two groups of experts in Digital Technologies, Tourism, Health, and Well-Being, besides providing an overview of the mobile app that was developed and a theoretical background regarding community-led innovation, usability, and heuristics. For the CeNTER app prototype evaluation itself, the use of Nielsen’s heuristics, a MATCH-MED scale, together with a Think-Aloud Protocol allowed us to improve its usability. This article contributes to a reflection about the evaluation of mobile apps in the scope of territorial-based innovation initiatives, engaging its stakeholders in the process.

Paper Citation

in Harvard Style

Branco A., Sacramento E., Oliveira E., Tymoshchuk O., Antunes M., Almeida M., Pedro L., Ramos F. and Carvalho D. (2022). Usability Evaluation of a Community-led Innovation Mobile App. In Proceedings of the 6th International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA, ISBN 978-989-758-609-5, pages 81-88. DOI: 10.5220/0011263000003323

in Bibtex Style

@conference{chira22,
author={André Branco and Eveline Sacramento and Eliza Oliveira and Oksana Tymoshchuk and Maria Antunes and Margarida Almeida and Luís Pedro and Fernando Ramos and Daniel Carvalho},
title={Usability Evaluation of a Community-led Innovation Mobile App},
booktitle={Proceedings of the 6th International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA,},
year={2022},
pages={81-88},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011263000003323},
isbn={978-989-758-609-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 6th International Conference on Computer-Human Interaction Research and Applications - Volume 1: CHIRA,
TI - Usability Evaluation of a Community-led Innovation Mobile App
SN - 978-989-758-609-5
AU - Branco A.
AU - Sacramento E.
AU - Oliveira E.
AU - Tymoshchuk O.
AU - Antunes M.
AU - Almeida M.
AU - Pedro L.
AU - Ramos F.
AU - Carvalho D.
PY - 2022
SP - 81
EP - 88
DO - 10.5220/0011263000003323