Impact of Usage Behaviour on the User Experience of Netflix, Microsoft Powerpoint, Bigbluebutton and Zoom

Jessica Kollmorgen, Martin Schrepp, Jörg Thomaschewski

2022

Abstract

In order to be able to meaningfully classify the user experience and thus the popularity of products, UX questionnaires such as the UEQ, SUS or UMUX are frequently used in practice to measure the UX. This makes it possible to specifically evaluate the ratings of pragmatic and hedonic UX factors. However, it is conceivable that, in addition to users’ own perceptions, external factors also have an influence on the evaluation of the UX of products. These include, for example, time or duration of use. It can be assumed that users who rate the UX of a product as good also use this product more frequently and vice versa. Such a consideration of influencing factors is particularly interesting for products that have been used frequently in recent years and thus also during the pandemic. For this reason, Netflix, Microsoft PowerPoint, Zoom and BigBlueButton were selected, which cover the range from primarily hedonic to primarily pragmatic quality. These are examined for their UX ratings as well as influencing factors.

Paper Citation

in Harvard Style

Kollmorgen J., Schrepp M. and Thomaschewski J. (2022). Impact of Usage Behaviour on the User Experience of Netflix, Microsoft Powerpoint, Bigbluebutton and Zoom. In Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-758-613-2, pages 397-406. DOI: 10.5220/0011380100003318

in Bibtex Style

@conference{webist22,
author={Jessica Kollmorgen and Martin Schrepp and Jörg Thomaschewski},
title={Impact of Usage Behaviour on the User Experience of Netflix, Microsoft Powerpoint, Bigbluebutton and Zoom},
booktitle={Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2022},
pages={397-406},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011380100003318},
isbn={978-989-758-613-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 18th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - Impact of Usage Behaviour on the User Experience of Netflix, Microsoft Powerpoint, Bigbluebutton and Zoom
SN - 978-989-758-613-2
AU - Kollmorgen J.
AU - Schrepp M.
AU - Thomaschewski J.
PY - 2022
SP - 397
EP - 406
DO - 10.5220/0011380100003318