Factors Affecting the E-Services Channel Usage in E-Government: A Literature Review

Vita Pusvita

2022

Abstract

This study aims to identify the factors that influence the use of service channels in accessing government services. A literature review was conducted using the Google Scholar database. Articles are limited to Scopus indexed journal and proceeding. In addition, the object of this research is limited to the citizen so that the e-government relationship that is discussed is only government to citizen (G2C). The results showed that there are several factors that influence the selection of individual channels, namely socio-demography, tasks, individual factors, external factors, and technology. This finding can help the government to provide electronic service channels that are in accordance with the citizen channels usage, so as to increase the use of electronic services.

Paper Citation

in Harvard Style

Pusvita V. (2022). Factors Affecting the E-Services Channel Usage in E-Government: A Literature Review. In Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP, ISBN 978-989-758-618-7, SciTePress, pages 16-22. DOI: 10.5220/0011508500003460

in Bibtex Style

@conference{icosop22,
author={Vita Pusvita},
title={Factors Affecting the E-Services Channel Usage in E-Government: A Literature Review},
booktitle={Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,},
year={2022},
pages={16-22},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011508500003460},
isbn={978-989-758-618-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,
TI - Factors Affecting the E-Services Channel Usage in E-Government: A Literature Review
SN - 978-989-758-618-7
AU - Pusvita V.
PY - 2022
SP - 16
EP - 22
DO - 10.5220/0011508500003460
PB - SciTePress