Sharing Knowledge in the Social Media Era: Strengths and Weaknesses for Knowledge Workers

Kamla Ali Al-Busaidi, Ibtisam Al-Wahaibi

2022

Abstract

Sharing knowledge is a very critical process for professional knowledge workers as it enables the creation and accumulation of individual and organizational knowledge. The use of information and communication technologies (ICT) and social media platforms to boost formal and informal knowledge sharing among knowledge workers is inevitable, and the recent COVID-19 pandemic has forced digital transformation. This study aims to examine the strengths and weaknesses of social media platforms for sharing knowledge by assessing its characteristics from knowledge management (KM) and information security perspectives. Hence, the study assesses the capability of social media platforms as a KM platform in terms of reach, depth, richness, aggregation, confidentiality, integrity, and availability. Based on the literature review, the main strengths of social media platforms are reach, richness, and availability, whereas some weaknesses are related to confidentiality and depth. The findings of this research can help researchers in this area, and help organizations and decision-makers set policies for sharing knowledge through social media platforms.

Paper Citation

in Harvard Style

Al-Busaidi K. and Al-Wahaibi I. (2022). Sharing Knowledge in the Social Media Era: Strengths and Weaknesses for Knowledge Workers. In Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS; ISBN 978-989-758-614-9, SciTePress, pages 192-199. DOI: 10.5220/0011550400003335

in Bibtex Style

@conference{kmis22,
author={Kamla Ali Al-Busaidi and Ibtisam Al-Wahaibi},
title={Sharing Knowledge in the Social Media Era: Strengths and Weaknesses for Knowledge Workers},
booktitle={Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS},
year={2022},
pages={192-199},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011550400003335},
isbn={978-989-758-614-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2022) - Volume 3: KMIS
TI - Sharing Knowledge in the Social Media Era: Strengths and Weaknesses for Knowledge Workers
SN - 978-989-758-614-9
AU - Al-Busaidi K.
AU - Al-Wahaibi I.
PY - 2022
SP - 192
EP - 199
DO - 10.5220/0011550400003335
PB - SciTePress