Innovative Approaches to Passenger Service Management in Railway Transport

Roza Timakova, Roza Timakova, Sergey Chernov

2022

Abstract

In modern conditions of the development of the transport network for the movement of passengers, a special role in Russia is assigned to rail transport, as the most adapted and in demand against the background of reduced passenger air transportation due to certain restrictive measures applied. The issues of providing high-quality service to passengers on railway transport, increasing their satisfaction and loyalty are related to the most important social function of the infrastructure that this type of transport performs. Innovative projects of JSC "Russian Railways" are inextricably linked with the formation of optimal passenger service management models aimed at increasing passenger traffic in the conditions of active development of domestic tourism in the country. Attention is paid to marketing communications for the promotion of services. At the same time, in the available research papers related to the organization of passenger transportation, insufficient attention is paid to the management of passenger service on railway transport. Taking into account the importance of the influence of the level of service on the attractiveness and demand of passengers for railway transport services, the problem of forming innovative approaches to managing and improving the level of service on the railway is of particular relevance for consideration.

Paper Citation

in Harvard Style

Timakova R. and Chernov S. (2022). Innovative Approaches to Passenger Service Management in Railway Transport. In Proceedings of the 1st International Scientific and Practical Conference on Transport: Logistics, Construction, Maintenance, Management - Volume 1: TLC2M; ISBN 978-989-758-606-4, SciTePress, pages 65-72. DOI: 10.5220/0011579000003527

in Bibtex Style

@conference{tlc2m22,
author={Roza Timakova and Sergey Chernov},
title={Innovative Approaches to Passenger Service Management in Railway Transport},
booktitle={Proceedings of the 1st International Scientific and Practical Conference on Transport: Logistics, Construction, Maintenance, Management - Volume 1: TLC2M},
year={2022},
pages={65-72},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011579000003527},
isbn={978-989-758-606-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 1st International Scientific and Practical Conference on Transport: Logistics, Construction, Maintenance, Management - Volume 1: TLC2M
TI - Innovative Approaches to Passenger Service Management in Railway Transport
SN - 978-989-758-606-4
AU - Timakova R.
AU - Chernov S.
PY - 2022
SP - 65
EP - 72
DO - 10.5220/0011579000003527
PB - SciTePress