E-Government Towards Smart City: Using of the "SIKESAL" Application to Improve Public Services in Jambi City

Diva Umayah, Titin Purwaningsih, Dimas Subekti, Misran

2022

Abstract

The use of applications by the government is one of the ways to provide public services today due to the rapid development of technology and information. Therefore, this study aims to explain using the "SIKESAL" application created by the Jambi City Government to improve public services. This research method is qualitative, using a descriptive approach. This study uses NVIVO 12 plus software to analyze the data. Findings in this study, the "SIKESAL" application has a main menu with the name "send the report" used for reporting. The application also has a menu that contains an archive of complaints that have been reported, as well as seeing responses from regional organizations. The actors involved in using the "SIKESAL" application are the Jambi City regional apparatus organization and the application user community. The Department of Communication & Informatics has a role as the leading implementer and the secretariat of complaints. Then the response of the people of the city of Jambi using the "SIKESAL" application is dominant to negative. The adverse reaction to using the "SIKESAL" application is more for technical reasons so that the essence of public services is disrupted.

Paper Citation

in Harvard Style

Umayah D., Purwaningsih T., Subekti D. and Misran. (2022). E-Government Towards Smart City: Using of the "SIKESAL" Application to Improve Public Services in Jambi City. In Proceedings of the 3rd International Symposium on Automation, Information and Computing - Volume 1: ISAIC; ISBN 978-989-758-622-4, SciTePress, pages 12-18. DOI: 10.5220/0011821300003612

in Bibtex Style

@conference{isaic22,
author={Diva Umayah and Titin Purwaningsih and Dimas Subekti and Misran},
title={E-Government Towards Smart City: Using of the "SIKESAL" Application to Improve Public Services in Jambi City},
booktitle={Proceedings of the 3rd International Symposium on Automation, Information and Computing - Volume 1: ISAIC},
year={2022},
pages={12-18},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011821300003612},
isbn={978-989-758-622-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Symposium on Automation, Information and Computing - Volume 1: ISAIC
TI - E-Government Towards Smart City: Using of the "SIKESAL" Application to Improve Public Services in Jambi City
SN - 978-989-758-622-4
AU - Umayah D.
AU - Purwaningsih T.
AU - Subekti D.
AU - Misran.
PY - 2022
SP - 12
EP - 18
DO - 10.5220/0011821300003612
PB - SciTePress