Implementation of Usability Testing in Measuring the Effectiveness and Efficiency of Mobile Application

Ni Kadek Dessy Hariyanti, I. Sanjaya, Ketut Elfarosa

2022

Abstract

The KPN PNB has developed a mobile-based application for its members who handle transactions in cooperatives. The mobile application released since 2021 is targeting 520 members. The KPN PNB Mobile application is currently in the acceptance test stage so it is necessary to evaluate usability to ensure the application has been able to meet user needs. Usability evaluation will be carried out using the usability testing method to find out how effective and efficient the application is. Usability testing was carried out by 10 respondents by completing 4 tasks. Usability testing on the aspect of effectiveness, obtained a success rate of 83.75 percent with a very effective level of achievement category. Usability testing user on the efficiency aspect is shown by the average Time-based efficiency of 0.0181 goals per second. When compared with the TBE expert’s time of 0.0466 goals per second, the respondent takes 0.38 times longer to complete the task compared to the expert. The results of this usability test indicate that the application already has a good level of usability effectiveness in its use, and respondents are able to complete tasks efficiently in using the application.

Paper Citation

in Harvard Style

Kadek Dessy Hariyanti N., Sanjaya I. and Elfarosa K. (2022). Implementation of Usability Testing in Measuring the Effectiveness and Efficiency of Mobile Application. In Proceedings of the 5th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES; ISBN 978-989-758-619-4, SciTePress, pages 836-842. DOI: 10.5220/0011892900003575

in Bibtex Style

@conference{icast-es22,
author={Ni Kadek Dessy Hariyanti and I. Sanjaya and Ketut Elfarosa},
title={Implementation of Usability Testing in Measuring the Effectiveness and Efficiency of Mobile Application},
booktitle={Proceedings of the 5th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES},
year={2022},
pages={836-842},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011892900003575},
isbn={978-989-758-619-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 5th International Conference on Applied Science and Technology on Engineering Science - Volume 1: iCAST-ES
TI - Implementation of Usability Testing in Measuring the Effectiveness and Efficiency of Mobile Application
SN - 978-989-758-619-4
AU - Kadek Dessy Hariyanti N.
AU - Sanjaya I.
AU - Elfarosa K.
PY - 2022
SP - 836
EP - 842
DO - 10.5220/0011892900003575
PB - SciTePress