Determinant of Organizational Citizenship Behaviour and the Implication to Satisfaction and Retention Employees at Public Hospital in Pandemic Covid-19

Nurul Fitriah

2022

Abstract

A good organization in business or no business reach goal is to do various activities and will be faced the amount of challenges. They could in the form of how integrate all activities in the organization to lead to the achievement of goals, and how overcome problems that arise from environment external. Culture organization becomes something that important and attached in manage organization. Organizational Citizenship Behavior or OCB is behavior employees who are volunteer working that is exceeded from standard assigned task, to help continuity organization in reach the goal, Robbin (2016). The problem is that the determinant of organizational citizenship behaviour and the implications to satisfaction and retention employees at public hospital in Pandemic. Therefore, this paper proposes a more determinant of Organizational Citizenship. During the current pandemic experienced by Indonesian people Health Services Facilities needed an employee culture organization in facing this situation. This article has been prepared using the three-step method, beginning with browsing the literature. Next, find the main idea of each article. Finally, write in paraphrase style, not in direct quotation. The results of this study are recommendations related to working culture in public organization. With the paradigmatic concept of public service and Organizational Citizenship Behavior can support the satisfaction and retention employees. The kind of determinant Organizational Citizenship Behavior is important because it is very much in line with the culture of public service organization in pandemic.

Paper Citation

in Harvard Style

Fitriah N. (2022). Determinant of Organizational Citizenship Behaviour and the Implication to Satisfaction and Retention Employees at Public Hospital in Pandemic Covid-19. In Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP, ISBN 978-989-758-618-7, SciTePress, pages 452-457. DOI: 10.5220/0011904900003460

in Bibtex Style

@conference{icosop22,
author={Nurul Fitriah},
title={Determinant of Organizational Citizenship Behaviour and the Implication to Satisfaction and Retention Employees at Public Hospital in Pandemic Covid-19},
booktitle={Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,},
year={2022},
pages={452-457},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011904900003460},
isbn={978-989-758-618-7},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 4th International Conference on Social and Political Development - Volume 1: ICOSOP,
TI - Determinant of Organizational Citizenship Behaviour and the Implication to Satisfaction and Retention Employees at Public Hospital in Pandemic Covid-19
SN - 978-989-758-618-7
AU - Fitriah N.
PY - 2022
SP - 452
EP - 457
DO - 10.5220/0011904900003460
PB - SciTePress