The Quality of Prescription Service and Satisfaction Level at Pharmaceutical Installation of X Hospital

Lutfiya, Budi Firdaus Darmasila

2022

Abstract

The Pharmacy Installation is a place where pharmacy services are carried out, both management of pharmacy preparations and clinical pharmacy services. Its main function is to administrate, coordinate, manage, and supervise all forms of pharmacy service activities. The purpose of this study is to determine the quality of prescription services and the level of satisfaction of outpatients at Hospital X and to determine the relationship between the two variables. The research method is descriptive research conducted using a cross-sectional research design with a sample of 156 prescriptions. Then, to assess the level of satisfaction, the data was collected from the respondents. 156 patients who will redeem prescriptions using a questionnaire sheet. The results of the prescription service quality category showed a score of 99.6, which was classified in the range of 68-100 in the very good category. Then, for the results of patient satisfaction, showing a satisfied score of 142 respondents (91.0%), showing a very high satisfaction level.

Paper Citation

in Harvard Style

Lutfiya. and Darmasila B. (2022). The Quality of Prescription Service and Satisfaction Level at Pharmaceutical Installation of X Hospital. In Proceedings of the 3rd International Seminar and Call for Paper (ISCP) UTA ’45 Jakarta - Volume 1: ISCP UTA'45 Jakarta; ISBN 978-989-758-654-5, SciTePress, pages 213-218. DOI: 10.5220/0011978900003582

in Bibtex Style

@conference{iscp uta'45 jakarta22,
author={Lutfiya and Budi Firdaus Darmasila},
title={The Quality of Prescription Service and Satisfaction Level at Pharmaceutical Installation of X Hospital},
booktitle={Proceedings of the 3rd International Seminar and Call for Paper (ISCP) UTA ’45 Jakarta - Volume 1: ISCP UTA'45 Jakarta},
year={2022},
pages={213-218},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011978900003582},
isbn={978-989-758-654-5},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 3rd International Seminar and Call for Paper (ISCP) UTA ’45 Jakarta - Volume 1: ISCP UTA'45 Jakarta
TI - The Quality of Prescription Service and Satisfaction Level at Pharmaceutical Installation of X Hospital
SN - 978-989-758-654-5
AU - Lutfiya.
AU - Darmasila B.
PY - 2022
SP - 213
EP - 218
DO - 10.5220/0011978900003582
PB - SciTePress