Research on the Factors Influencing Residents' Satisfaction with Public Services in Urban Communities

Li Ma, Yue Liu

2022

Abstract

In recent years, with the rapid development of big data, artificial intelligence, cloud computing and other high technologies, residents of urban communities in China have increasingly high demands for the quality of community public services, and residents’ satisfaction is the most intuitive evaluation of community public services, reflecting the real needs of residents. In this paper, through the questionnaire survey method, a web-based questionnaire was distributed and information was collected from the community residents of Z street in Songbei district of Harbin city, and the corresponding reliability, validity and correlation analyses were conducted using SPSS 26.0. It was concluded that residents’ perception of quality, residents’ expectation, residents’ satisfaction and residents’ trust were positively correlated with residents’ satisfaction of urban community public services, and residents’ complaints were negatively correlated with residents’ satisfaction of urban community public services. The conclusion is that residents’ complaints are negatively correlated with residents’ satisfaction with public services in urban communities, and we propose suggestions and countermeasures to integrate relevant industry resources, build smart communities, and improve residents’ willingness to participate in communities, in order to further improve the quality of public services in communities, accelerate the development and application of high technology in urban communities, and thus improve residents’ satisfaction in urban communities.

Paper Citation

in Harvard Style

Ma L. and Liu Y. (2022). Research on the Factors Influencing Residents' Satisfaction with Public Services in Urban Communities. In Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA; ISBN 978-989-758-658-3, SciTePress, pages 53-59. DOI: 10.5220/0012069900003624

in Bibtex Style

@conference{pmbda22,
author={Li Ma and Yue Liu},
title={Research on the Factors Influencing Residents' Satisfaction with Public Services in Urban Communities},
booktitle={Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA},
year={2022},
pages={53-59},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012069900003624},
isbn={978-989-758-658-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA
TI - Research on the Factors Influencing Residents' Satisfaction with Public Services in Urban Communities
SN - 978-989-758-658-3
AU - Ma L.
AU - Liu Y.
PY - 2022
SP - 53
EP - 59
DO - 10.5220/0012069900003624
PB - SciTePress