Evaluation of Public Cultural Service Quality in Harbin Based on SPSS Software

Yanhua Sun, Yue Shi

2022

Abstract

The With the improvement of people’s living standard, people pay more attention to their spiritual needs, and their demands for public cultural services are more diversified. On the basis of SERVQAL’s user-perceived service quality evaluation theory, this paper collects questionnaires of different social groups’ satisfaction with Harbin’s public cultural service quality, analyzes the data with SPSS.24 software, comprehensively evaluates Harbin’s public cultural service quality, and puts forward some optimization suggestions for Harbin’s public cultural service.

Paper Citation

in Harvard Style

Sun Y. and Shi Y. (2022). Evaluation of Public Cultural Service Quality in Harbin Based on SPSS Software. In Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA; ISBN 978-989-758-658-3, SciTePress, pages 71-76. DOI: 10.5220/0012070100003624

in Bibtex Style

@conference{pmbda22,
author={Yanhua Sun and Yue Shi},
title={Evaluation of Public Cultural Service Quality in Harbin Based on SPSS Software},
booktitle={Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA},
year={2022},
pages={71-76},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012070100003624},
isbn={978-989-758-658-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference on Public Management and Big Data Analysis - Volume 1: PMBDA
TI - Evaluation of Public Cultural Service Quality in Harbin Based on SPSS Software
SN - 978-989-758-658-3
AU - Sun Y.
AU - Shi Y.
PY - 2022
SP - 71
EP - 76
DO - 10.5220/0012070100003624
PB - SciTePress