IT Service Well-Being: A Service Ecosystem Approach

Maryam Heidari, Geraldine Torrisi, Sebastian Binnewies

2023

Abstract

This research aims to explore the complex and dynamic nature of IT service well-being from a multi-level perspective of the service ecosystem. Most research in the IT service area focuses on individual and micro-level interactions and practices and overlooks the importance of a holistic and systematic view of understanding service well-being. This research addresses these limitations by exploring IT service well-being from a “service ecosystem” perspective. The research follows an interpretive approach to build a middle-range theory based on a case study and grounded theory technique in an educational institution. The findings reveal well-being drivers, determinants, and outcomes at the micro, meso and macro levels of the IT service ecosystem. This study contributes to research on well-being in the context of IT service by providing the wellbeing characteristics and conceptualisation in the IT service context, which has been barely investigated. This research is in progress.

Paper Citation

in Harvard Style

Heidari M., Torrisi G. and Binnewies S. (2023). IT Service Well-Being: A Service Ecosystem Approach. In Proceedings of the 25th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-648-4, SciTePress, pages 631-641. DOI: 10.5220/0011972000003467

in Bibtex Style

@conference{iceis23,
author={Maryam Heidari and Geraldine Torrisi and Sebastian Binnewies},
title={IT Service Well-Being: A Service Ecosystem Approach},
booktitle={Proceedings of the 25th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2023},
pages={631-641},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011972000003467},
isbn={978-989-758-648-4},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 25th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - IT Service Well-Being: A Service Ecosystem Approach
SN - 978-989-758-648-4
AU - Heidari M.
AU - Torrisi G.
AU - Binnewies S.
PY - 2023
SP - 631
EP - 641
DO - 10.5220/0011972000003467
PB - SciTePress