Reconstruction and Validation of the UX Factor Trust for the User Experience Questionnaire Plus (UEQ+)

Andreas Hinderks, Martin Schrepp, Maria Rauschenberger, Jörg Thomaschewski

2023

Abstract

As digital technologies advance, user experience (UX) has become crucial for software and services success. The User Experience Questionnaire Plus (UEQ+) is a flexible tool used to evaluate UX through questionnaires tailored to specific problems, yet a critical factor often overlooked is Trust. Trust, understood as a user’s belief in a software’s ability to function consistently, securely, and with respect for user data privacy, is especially pivotal in areas like financial services, health informatics, and e-commerce platforms. This paper focuses on the construction and validation of Trust as a new factor in the UEQ+. During the construction phase, an initial collection of potential items was assembled for the trust factor. A subsequent study involving 405 participants facilitated the reduction of these items to four, a task accomplished via factor analysis. The proceeding stages involved two additional validation phases, enlisting a total of 897 participants, wherein the selected items were subject to validation. The culmination of this process resulted in a newly validated factor, Trust, which is constituted by the following items: insecure-secure, untrustworthy-trustworthy, unreliable-reliable, and non-transparent-transparent.

Paper Citation

in Harvard Style

Hinderks A., Schrepp M., Rauschenberger M. and Thomaschewski J. (2023). Reconstruction and Validation of the UX Factor Trust for the User Experience Questionnaire Plus (UEQ+). In Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST; ISBN 978-989-758-672-9, SciTePress, pages 319-329. DOI: 10.5220/0012186700003584

in Bibtex Style

@conference{webist23,
author={Andreas Hinderks and Martin Schrepp and Maria Rauschenberger and Jörg Thomaschewski},
title={Reconstruction and Validation of the UX Factor Trust for the User Experience Questionnaire Plus (UEQ+)},
booktitle={Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST},
year={2023},
pages={319-329},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012186700003584},
isbn={978-989-758-672-9},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 19th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST
TI - Reconstruction and Validation of the UX Factor Trust for the User Experience Questionnaire Plus (UEQ+)
SN - 978-989-758-672-9
AU - Hinderks A.
AU - Schrepp M.
AU - Rauschenberger M.
AU - Thomaschewski J.
PY - 2023
SP - 319
EP - 329
DO - 10.5220/0012186700003584
PB - SciTePress