Remote Monitoring of Heart Failure Patients Treatment Programme: Customer Experience, Expectations, Barriers and Conditions

Annamaija Paunu, Nina Helander

2023

Abstract

Telemedicine in health care is becoming more important as digitalization continues to spread in all areas of our everyday life. The ageing population, not only in Finland, but all over the world, and the shortage of health care personnel forces to develop new solutions. This case study investigates the effectiveness of the telecare programme from the perspective of patients’ service experiences and identifies barriers and conditions that should be taken into account in the wider introduction of a new type of telecare service. Empirical study points out the patients’ expectations of the new telehealth service model and presents benefits and challenges that may occur in new telehealth services. Self-monitoring of health through the device portfolio seems to be an interesting possibility for several respondents in the study. The patient experience in regards to health care and health care personnel was satisfactory and participants had a positive view of remote monitoring of heart failure through the device portfolio.

Paper Citation

in Harvard Style

Paunu A. and Helander N. (2023). Remote Monitoring of Heart Failure Patients Treatment Programme: Customer Experience, Expectations, Barriers and Conditions. In Proceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS; ISBN 978-989-758-671-2, SciTePress, pages 213-218. DOI: 10.5220/0012195800003598

in Bibtex Style

@conference{kmis23,
author={Annamaija Paunu and Nina Helander},
title={Remote Monitoring of Heart Failure Patients Treatment Programme: Customer Experience, Expectations, Barriers and Conditions},
booktitle={Proceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS},
year={2023},
pages={213-218},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012195800003598},
isbn={978-989-758-671-2},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS
TI - Remote Monitoring of Heart Failure Patients Treatment Programme: Customer Experience, Expectations, Barriers and Conditions
SN - 978-989-758-671-2
AU - Paunu A.
AU - Helander N.
PY - 2023
SP - 213
EP - 218
DO - 10.5220/0012195800003598
PB - SciTePress