Are End-Users Participating in the Life Cycle of Healthcare Application Development? An Analysis of the Opportunities and Challenges of the Use of HCI Techniques in the Healthcare Sector

José Silva, André Araújo, Fabio Coutinho, Alenilton Silva

2024

Abstract

Health information systems (HIS) play a fundamental role in society, providing a solid technological basis for collecting, storing, processing, and making decisions in the healthcare sector. Due to the significant increase in software solutions and the limitations arising from the difficulties associated with mastering healthcare, it is appropriate to consider including end-users in the application development life cycle. This paper presents a systematic review of the literature to identify the presence of the end-user throughout the software life cycle and assess whether the techniques used in requirements elicitation and application evaluation are aligned with usability standards or best practices. The study resulted in the analysis of twenty-seven studies, indicating that many works do not incorporate end-users at all stages of development. Although many studies involve users in software evaluation, the methods used need more support in usability standards or guidelines. In addition, little evidence of the involvement of healthcare professionals in the development life cycle of healthcare applications was identified in the studies, which indicates that the knowledge of the domain specialist needs to be taken into account. Thus, it will be possible to investigate whether understanding the domain expert specified in openEHR archetypes can improve the life cycle of healthcare applications.

Paper Citation

in Harvard Style

Silva J., Araújo A., Coutinho F. and Silva A. (2024). Are End-Users Participating in the Life Cycle of Healthcare Application Development? An Analysis of the Opportunities and Challenges of the Use of HCI Techniques in the Healthcare Sector. In Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF; ISBN 978-989-758-688-0, SciTePress, pages 789-796. DOI: 10.5220/0012572800003657

in Bibtex Style

@conference{healthinf24,
author={José Silva and André Araújo and Fabio Coutinho and Alenilton Silva},
title={Are End-Users Participating in the Life Cycle of Healthcare Application Development? An Analysis of the Opportunities and Challenges of the Use of HCI Techniques in the Healthcare Sector},
booktitle={Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF},
year={2024},
pages={789-796},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012572800003657},
isbn={978-989-758-688-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF
TI - Are End-Users Participating in the Life Cycle of Healthcare Application Development? An Analysis of the Opportunities and Challenges of the Use of HCI Techniques in the Healthcare Sector
SN - 978-989-758-688-0
AU - Silva J.
AU - Araújo A.
AU - Coutinho F.
AU - Silva A.
PY - 2024
SP - 789
EP - 796
DO - 10.5220/0012572800003657
PB - SciTePress