Customer Identity Management in Health Insurance with Blockchain Technology: A Literature Review

Matthias Pohl, Hannah Giegold, Christian Haertel, Daniel Staegemann, Klaus Turowski

2024

Abstract

Customer identity management systems are an important part of the IT infrastructure of health insurance companies. However, the current systems face challenges due to the centralized system architecture, display disadvantages in identity verification, and pose security risks for customer data. Since blockchain systems are often mentioned as a solution, the goal of this paper is to examine how blockchain-based identity management can improve this particular process of identity management in the health insurance industry. Therefore, a systematic literature review was conducted, covering the challenges of centralized systems, a solution to the problem through decentralized systems, and possible designs and approaches of blockchain identity management systems. This revealed that current systems face problems in identity verification, authentication, user experience, data storage, data security, and data control. In addition to that, it was found that decentralized systems can solve many of those challenges. They facilitate the know-your-customer process for customers and companies, increase data security, create a trusting relationship between the customer and the company, and give customers control over their data. Thus, the use of a decentralized identity management system for the insurance industry is associated with advantages and has great potential to improve the current identity management process.

Paper Citation

in Harvard Style

Pohl M., Giegold H., Haertel C., Staegemann D. and Turowski K. (2024). Customer Identity Management in Health Insurance with Blockchain Technology: A Literature Review. In Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF; ISBN 978-989-758-688-0, SciTePress, pages 803-811. DOI: 10.5220/0012575200003657

in Bibtex Style

@conference{healthinf24,
author={Matthias Pohl and Hannah Giegold and Christian Haertel and Daniel Staegemann and Klaus Turowski},
title={Customer Identity Management in Health Insurance with Blockchain Technology: A Literature Review},
booktitle={Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF},
year={2024},
pages={803-811},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012575200003657},
isbn={978-989-758-688-0},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 17th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: HEALTHINF
TI - Customer Identity Management in Health Insurance with Blockchain Technology: A Literature Review
SN - 978-989-758-688-0
AU - Pohl M.
AU - Giegold H.
AU - Haertel C.
AU - Staegemann D.
AU - Turowski K.
PY - 2024
SP - 803
EP - 811
DO - 10.5220/0012575200003657
PB - SciTePress