Implementing IT Enterprise Architecture to Improve the Provision of IT Resources for Public Sector

Karoll Haüssler Carneiro Ramos, Karoll Haüssler Carneiro Ramos, Andressa de Souza Cardozo, Tiago Ianuck Chaves, Bruno de Jesus Viana, Jackson Pertusatti

2025

Abstract

This research explores the implementation of IT Enterprise Architecture (ITEA) within a Brazilian public administration office, focusing on enhancing the provision of IT resources and services. Utilising the Action Research methodology, the study developed and implemented an ITEA framework and platform tailored to the specific needs of an IT organisation managing shared services across multiple federated agencies. The findings highlight the potential of ITEA to systematically integrate and optimise organisational processes, improve collaboration, and enhance information flow. Despite the benefits, challenges such as the traceability of business and IT alignment and a significant skills gap among IT professionals were identified. The study underscores the need for competency development programmes and a review of recruitment and training policies to ensure the sustainability and effectiveness of EA practices in the public sector.

Paper Citation

in Harvard Style

Ramos K., Cardozo A., Chaves T., Viana B. and Pertusatti J. (2025). Implementing IT Enterprise Architecture to Improve the Provision of IT Resources for Public Sector. In Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-749-8, SciTePress, pages 821-828. DOI: 10.5220/0013204500003929

in Bibtex Style

@conference{iceis25,
author={Karoll Ramos and Andressa Cardozo and Tiago Chaves and Bruno Viana and Jackson Pertusatti},
title={Implementing IT Enterprise Architecture to Improve the Provision of IT Resources for Public Sector},
booktitle={Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2025},
pages={821-828},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013204500003929},
isbn={978-989-758-749-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Implementing IT Enterprise Architecture to Improve the Provision of IT Resources for Public Sector
SN - 978-989-758-749-8
AU - Ramos K.
AU - Cardozo A.
AU - Chaves T.
AU - Viana B.
AU - Pertusatti J.
PY - 2025
SP - 821
EP - 828
DO - 10.5220/0013204500003929
PB - SciTePress