Challenges and Approaches to Enhance Usability in Healthcare Applications: A Systematic Literature Review

Emanuel P. Vicente, Wilamis K. N. da Silva, Geraldo T. G. Neto, Gustavo H. S. Alexandre

2025

Abstract

The expansion of medical-hospital applications requires increasingly more quality in their interfaces so that usability problems do not encourage errors and adverse events that could impact patient safety. The ecosystem of healthcare applications has challenges in the field of usability due to the dynamic medical environment in which these systems are designed, developed and operated, suffering interference from social and technological factors, and compliance with legislation. This research identifies the challenges faced by the healthcare applications ecosystem in order to map them. This work reports, through a literature review, which challenges software engineering has faced to guarantee the usability of applications in the healthcare context. A systematic review of the literature was carried out using a research protocol with the purpose of identifying relevant studies in the IEEE Xplore, ACM, Scopus, Science Direct and PUBMED databases, using criteria that adhere to the practices of search, critical evaluation, data extraction and synthesis of works, resulting in the obtaining of 43 relevant works. The literature search yielded 43 articles that met the study criteria. It resulted in mapping the main challenges found in the literature when applying existing approaches to increase the usability of healthcare applications and reduce the impact of violations that could result in adverse health events for patients. The study identified the challenges faced by the usability of health systems, as well as mapping which factors contribute to these challenges. Furthermore, this work aims to impact the use of approaches that guarantee better usability of the applications of this ecosystem and consequently reduce the risk of adverse events to the health of patients.

Paper Citation

in Harvard Style

Vicente E., Silva W., Neto G. and Alexandre G. (2025). Challenges and Approaches to Enhance Usability in Healthcare Applications: A Systematic Literature Review. In Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-749-8, SciTePress, pages 552-564. DOI: 10.5220/0013295300003929

in Bibtex Style

@conference{iceis25,
author={Emanuel Vicente and Wilamis Silva and Geraldo Neto and Gustavo Alexandre},
title={Challenges and Approaches to Enhance Usability in Healthcare Applications: A Systematic Literature Review},
booktitle={Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2025},
pages={552-564},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0013295300003929},
isbn={978-989-758-749-8},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 27th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Challenges and Approaches to Enhance Usability in Healthcare Applications: A Systematic Literature Review
SN - 978-989-758-749-8
AU - Vicente E.
AU - Silva W.
AU - Neto G.
AU - Alexandre G.
PY - 2025
SP - 552
EP - 564
DO - 10.5220/0013295300003929
PB - SciTePress